|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/coping-with-bullies-gossips-and-difficult-people-at-work/
课程评论：没有评论
课程名称：如何处理困难的人员 课程概述：如果您在工作中面临霸凌者、八卦者或不可靠的困难人士，这个课程将非常适合您。学会处理困难人员对于保持职业发展的顺利至关重要。我们将教授一个简单的三步模型：Flare Care Share。您将了解那些让您情绪失控的触发因素——这时您可能会感到愤怒或沉默。我们会教您如何避免陷入职业限制的冲突或自我厌恶的困境，这就是关心阶段（Care Phase）。在分享阶段（Share Phase），您将学习如何以专业的方式发起对话，并进行有助于改善结果的交流，而不产生对立情绪。通过这些技巧，您将能够轻松恢复良好的秩序，惠及您和他人。 课程主要以视频形式进行，并附有要点笔记。此外，我们还提供了一些练习材料，帮助您在工作之前练习有效的表达方式。您将花费大约一个小时学习基本技巧。课程讨论了三种虚构场景：霸凌者、八卦者和不可靠的人。我们强调，只有通过练习，您才能真正掌握这一方法，我们也会通过Udemy消息功能为您提供支持。
If you are dealing with a bully, a gossip, an unreliable or difficult person at work and it's affecting your well being then this course is for you.Knowing how to deal with difficult people is critical to keeping your career on track.We teach a simple three step model called Flare Care Share.You will learn about the triggers which send you into an emotional state - that's when you flare up and move towards feelings of violence or silence. We teach you how to avoid entering into a career limiting confrontation or a damaging funk of avoidance and self loathing. This is the care phase.In the share phase, you will learn how to initiate a dialogue in a professional way and hold a conversation which can lead to an improved outcome without animosity. You will be able to effortlessly restore good order and benefit both you and the other person.The course is mostly video with supporting bullet point notes. We also include some practice material so that you can hear and repeat the wording which works before taking it into the workplace. You will learn the basic technique in about one hour.Three imagined scenarios are addressed - a bully, a gossip and an unreliable person.We stress that it's only practice that will embed the method but we will give you support if you message us via the Udemy message feature.
