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所在平台: Udemy |
课程主页: https://www.udemy.com/course/contact-center-select-fundamentals/
课程评论：没有评论
课程名称：Avaya联络中心选择基础知识 课程概述：在本培训中，您将学习联络中心的一些关键功能，包括自动呼叫分配（ACD）系统，该系统使联络中心代理能够在保持积极客户体验（CX）的同时，提高接听电话的数量；实时报告，允许联络中心实时观察和分析代理性能及客户满意度；脚本，提供给代理一个框架，以有效支持来电者并生成销售；可互换任务，这意味着共享联系人和对象的代理可以在保持各自工作站的同时协同工作。 此外，本课程将探讨联络中心与呼叫中心的差异。虽然许多人将这两个术语视为同义词，但实际不同之处在于呼叫中心仅管理入站或出站电话，而联络中心则提供多渠道客户支持。 Avaya联络中心选择是一个上下文敏感的、协作的语音和多媒体客户体验解决方案，旨在帮助中小型企业预计、加速和增强客户互动。 在培训中，我们将了解Avaya联络中心选择的架构，以及它如何为中小型企业提供卓越的客户互动体验。
On this training you will learn some Key features of a contact center include the following:Automatic call distributor (ACD) systems, which enable contact center agents to increase the number of calls taken while maintaining a positive customer experience (CX);Real-time reports, which enable contact centers to observe and analyze agent performance and customer satisfaction in real time across the various channels used;Scripts, which give agents a framework to provide callers with effective support and to generate sales; andInterchangeable assignments, which means agents who share contacts and objects can work together while maintaining individual stations.Contact center vs. call center: What are the differences?Contact centers and call centers are both centers for customer service. Many people use the two terms interchangeably, although they shouldn't. The primary difference is that call centers only manage inbound or outbound calls, while a contact center offers omnichannel customer support.Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions.On this training we will understand the architecture for Avaya Contact Center Select , a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions.
