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所在平台: Udemy |
课程主页: https://www.udemy.com/course/contact-center-management-101/
课程评论：没有评论
**课程名称：** 呼叫/联络中心管理：精华指南 **课程概述：** 本课程专为呼叫/联络中心的团队负责人、主管、经理及有志于从事此职位的人士设计。它将全面涵盖渠道策略与执行、排班、技术应用以及领导力等基础知识。完成本课程后，您将能更有信心地胜任当前工作或您所追求的职位。
This course if perfect for call/contact center Team Leaders, Supervisors, Managers and those who aim to be. It will provide the basics on everything from Channel strategy and execution, scheduling, technology and leadership. After this course you will feel more mentally equipped to do your job or the job your striving for.
