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所在平台: Udemy |
课程主页: https://www.udemy.com/course/consulting-fundamentals/
课程评论：没有评论
课程名称：项目交付顾问的咨询基础 概述：本课程旨在帮助您获得专业服务领域内最具认可度的顾问认证——PSCC-1。课程为您备考PSCC-1考试提供支持，考试费用为99美元，通过PS Principles网站进行。在课程中，我们将以Shane Anastasi的《专业服务七大原则》为基础，提供一个面向成功客户交付项目实施顾问的实际框架。课程适合项目经理、顾问、解决方案架构师和开发人员，指导您如何将技术技能转化为主动的客户领导力，从而实现更成功的项目，提升客户满意度，并使咨询职业变得更加愉快。 《专业服务七大原则》已销售超过1万本，并在全球的数千名顾问中得到应用，成为提供优质咨询服务的标杆课程。课程大纲基于七大原则，介绍了顾问在该领域成功所需的一切内容： 原则一：适应环境 教授顾问如何“解读”项目环境，以便更好地适应。在这一原则中，我们讨论SOW的状态、预售周期和客户类型如何影响服务交付的方式。 原则二：始终了解“完成”的样子 关注项目范围及顾问过于专注细节而忽视大局的动态分析，教授一种名为“处方升级”的方法，帮助顾问引导客户有效采用技术最佳实践。 原则三：管理期望 解释期望的构成，并教授如何主动有效地管理项目预期。 原则四：早期进行困难对话 项目的成功依赖于能否有效处理困难对话。教授同理心、理解和解决方案的基本框架，帮助顾问指导客户进行有效沟通。 原则五：快速思考质量 顾问常常通过回顾评估服务质量，本原则探讨如何实时判断服务的质量。 原则六：参与集体智慧 最大化顾问的价值，识别和利用集体智慧，为客户的利益服务。 原则七：投入职业生涯 咨询是一项具有挑战性的职业，此原则提供关于持续技能提升和应对职业倦怠的建议，帮助顾问保持职业投入感。 原则引导咨询 最后，课程通过视频练习展示原则在现实环境中的应用，并引导学员识别咨询过程中的原则违规现象。提供一些前进的建议，完成课程准备为付费客户带来成功。 如需进一步咨询，请通过在线搜索联系PS Principles（因平台限制，此处不提供邮箱地址）。
Earn the most recognized consultant certification in professional services - PSCC-1. This course prepares you for the PSCC-1 exam which can be taken through the PS Principles website for USD $99. The Seven Principles of Professional Services, by Shane Anastasi, is a practical framework for the delivery of successful customer-facing project implantation consultants. Applicable to project managers, consultants, solution architects and developers, this class is a guide on how to take your technical skills and turn them into proactive customer leadership that results in more successful projects, happier customers and a more enjoyable experience as a career consultant.With more than 10,000 books of the Seven Principles of Professional Services sold, you can check out the reviews of this framework at Amazon or our PS Principles website. In use by thousands of consultants globally, this framework is the benchmark for how to deliver quality consulting services to paying customers.The course outline is based on the Seven Principles of Professional Services which outlines everything a consultant needs in order to succeed in the field:Principle #1: Adapt to Your EnvironmentIn this principle we will teach how a consultant needs to "Read" the project environment in order to adapt to it. The state of the SOW, the pre-sales cycle and the type of customer all have an impact on how a consultant should go about delivering a service. Principle #2: Always Know What "Done" Looks LikeWe will then look at project scope and the dynamics that occur when consultants get too focused on the detail and lose sight of the big picture. We will teach a method we call Prescriptive Escalation that helps consultants use their existing technical expertise to lead the customer to the desired adoption of technical best practices when considering business solution options.Principle #3: Manage ExpectationsIn order to manage expectations, we have to know what they look like. This principles teaches the Anatomy of a Project Expectation and explains how we can proactively manage them more effectively.Principle #4: Have Difficult Conversations EarlyA project's success depends on how well it holds difficult conversations. This principle teaches a basic framework of empathy, Understanding and Resolution that helps a consultant guide a customer through a difficult conversation.Principle #5: Think F.A.A.S.T. for QualityConsultants are often measured by the quality of their service, but this always done in hindsight. This principle looks at how you can determine quality in real-time to make sure that as you deliver your service, you can get a pretty good idea if it is being done with quality.Principle #6: Participate in the Collective WisdomTo maximize our value as consultants we are free to exploit the collective wisdom for our customer's benefit. To do that we need to be able to identify and protect the collective wisdom as well as recognize the myriad of ways that we can out it to use.Principle #7: Engage in Your CareerConsulting is a challenging career. It is one of the few jobs were consultants spend more time working for the paying customer than they do with their employer. To that end, we provide consultants with a view of their ongoing skill progression within the field as well as provide tips and tricks on how to deal with burnout while also keeping themselves engaged!Principle-Led ConsultingWe wrap the class up with a video exercise that shows how the principles work in the real world as well as ask you to identify violations of the principles as they are delivered in a consultant-customer interaction. After some final guidance on how to move forward, you are done and ready to deliver success to your paying customers. For further inquiries drop us an email by searching for PS Principles online (no email addresses allowed in these windows apparently:-).
