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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-strategies/
课程评论：没有评论
课程名称：冲突解决策略 课程简介：在人际生活中，冲突是不可避免的，因为人与人之间的矛盾普遍存在。大多数情况下，矛盾的根源在于利益的不同与自我控制能力的欠缺。我们在冲突情况下的反应选择完全取决于我们自己——我们可以选择以建设性和意义的方式回应，也可以选择破坏性和有害的方式。通过掌握冲突解决技能，我们可以有效地减少冲突、管理情绪和情况，并与自身需求保持一致。在本课程中，参与者将获得必要的实用技能，以识别“冲突源”，安全地预防各个生活领域中的破坏性冲突，并在现有冲突中适当地运用解决策略。 课程内容包括： - 谈判的规则和前提 - 冲突的常见刺激因素 - 建设性相较于破坏性冲突 - 五种冲突管理策略 - 缓解冲突的技巧 - 情绪反应方式 - 三个沟通层次 - 合作策略的效果 - 实用练习 - 详细的迷你讲座 - 教育视频剪辑 - 教育图表和图片（与每节讲座相对应） 额外奖励： * 管理情绪的逐步指导 该课程是“沟通的天才”系列课程的一部分，由社会能力学院创建，涵盖七个有效沟通的基本要素： - 非语言沟通的秘密 - 语言沟通的艺术 - 有效的倾听技巧 - 建立成功的人际关系 - 冲突解决策略 - 个人形象与品牌塑造 - 良好的礼仪与规范
Conflict in our lives is inevitable, given that contradictions between people are omnipresent. Most often, the cause of discord is a difference of interests multiplied by the inability to control one's self.How we choose to react in a conflict situation is entirely our choice - to be productive and meaningful or destructive and harmful. By mastering conflict resolution skills, we learn how to effectively de-escalate conflicts, manage emotions and situations, and be congruent with our own needs.At the duration of this lesson, participants will acquire the practical skills necessary for recognizing "conflictogens", safely preventing destructive conflicts in all spheres of life, and the appropriate use of resolution strategies within existing conflicts.LESSON PLAN:Rules and pre-conditions of negotiations; Common stimulus of conflicts; Constructive versus destructive conflicts; Five strategies of managing conflicts; Techniques of de-escalation; Emotional ways of reacting; Three levels of communication; Effects of collaborating strategy3 Practical exercises4 Detailed mini-lectures6 Educational video clips13 Educational charts and pictures (attached accordingly to each lecture)ADDITIONAL BONUS:* Step-by-step guidance for managing your emotionsThe lesson is a part of the Genius of Communication Course created for the Academy of Social Competency which includes seven fundamentals of effective communication:Secrets of Body LanguageThe Art of Verbal CommunicationEffective Listening TechniquesBuilding Successful RelationshipsConflict Resolution StrategiesPersonal Image and BrandingGood Manners & Etiquette
