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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-leadership/
课程评论：没有评论
课程名称：领导力与人才管理中的冲突解决 课程概述： 本课程探讨在领导团队时常常面临的冲突问题，帮助领导者有效地解决这些冲突以提升自己的领导能力。课程基于讲师在过去五年中与高管和专业人士的合作经验，涵盖了多种冲突解决技巧，包括如何建立安全的沟通环境、发现冲突根源以及促使对手建立联盟等。 课程为什么特别： 在众多社交技巧课程中，这门课程以其全面性脱颖而出。讲师经过多年实践，掌握了多种独特和专有的技巧，能够帮助学员处理工作中、与同事、下属和客户之间的各种冲突。 课程结构： 课程分为三大部分： 1. 诊断：了解手头冲突的类型及其背后的规则。 2. 技巧：学习通过同理心、理解和尊重等技术缓解矛盾。 3. 陷阱：识别可能升级冲突的误区，避免期望不一致导致的困境。 课程内容涵盖： - 冲突类型的诊断（热冲突与冷冲突）及处理工具； - 导致冲突的人际规则及避免破坏这些规则的方法； - 如何对对方表达尊重，使其更易接受沟通； - 支持情绪高涨者，从情感转向理性； - 在调解时如何公平地处理两方间的冲突； - 设立个人边界，以防止负面行为； - 利用实现意图原则，使对方关注解决方案； - 识别和避免期望不一致及冲突升级的常见误区。 讲师邀请： 课程提供30天无风险退款保证，推荐通过免费预览视频了解课程内容，确保符合您的需求。欢迎加入这一学习旅程，提高您的领导和冲突解决能力。
CONFLICTED LEADERSHIPLeading a team is a demanding endeavor, and there are always problems.Namely, conflicts among team members (or involving the leader) are present. Very present.Therefore, it's important to know how to effectively solve these conflicts to be a better leader.That is what we will explore in this course.WHY THIS COURSE?Naturally, you will find multiple courses on social skills.So.why this one?Easy. Because it's the most complete one out there.I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.And many other use cases. You see where I'm going with this.For years, I've been leveraging exclusive, proprietary techniques.Now it's time I share some of them with you.COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your knowledge to the next level.it would be a pleasure to have you as a student.See on the other side!
