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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-lead/
课程评论：没有评论
课程名称: 冲突解决 - 管理冲突的艺术 概述: 冲突解决是关键的领导技能。本课程提供了多种策略，帮助学员能够：避免不必要的冲突、管理冲突、解决冲突，并将精力导向正确的方向。课程中使用与医疗保健相关的实例来阐明概念，但这些技术适用于各行各业的专业人士。同时，这些学习内容在个人生活中的应用也十分重要。 课程内容包括7个视频课程，每个课程后都有一个小测验以巩固学习。内容概览包括： - 理解冲突及其产生的情况 - 正确处理冲突的重要性 - 冲突管理的最大误区 - 建设性工具与破坏性工具的对比 - 提高冲突解决及领导能力所需发展关键技能 - 四种冲突解决策略 - 最简单的策略和学习总结 课程结束后，学员能够回答以下问题： - 你通常在哪些情况下观察到冲突？ - 未解决冲突对心理的影响是什么？ - 冲突为什么对个人成长至关重要？ - 冲突为什么对组织成长至关重要？ - 冲突如何改善群体决策？ 学员还将深入理解以下策略： - 创造新选项 - 问题解决 - 将人和问题分开 - 建立客观标准 - 关注利益而非立场 此外，学员将了解“建设性与破坏性”工具的相关知识。
Conflict resolution is a key leadership skill. The course provides strategies through which you`ll be able to:Avoid unnecessary conflictsManage conflictsResolve conflictsDivert energies towards right directionHealth care related examples are used to provide clarity of concepts, however, the techniques are applicable to all professionals of different industries. The learning also have a high application in personal life scenariosContent includes 7 video lessons each followed by a QUIZ to reinstate the learning.Here is a sneak peak in the content:-Understanding Conflicts and the situations leading to them-Importance of addressing conflicts-The biggest myth of conflict management-Constructive vs Destructive tool. Biggest eye opener-Key skills required to be developed to be better at conflict resolution/leadership-The 4 strategies for conflict resolution-The simplest strategy and summary to reinstate the learningOn completion of the course the learner will be able to answer questions like:In what situations do you typically see a conflict?What is the psychological impact of unresolved conflict?Why conflicts are essential for an individual`s growth?Why conflicts are essential for an organization`s growth?How group decisions improve due to conflicts?The learner will also gain insights into the below strategies:-Invent new options-Problem solving-Separate people from problem-Establish objective criterion-Focus on interests and not positionsMoreover, the learner will get through understanding of the "Constructive vs Destructive" tool
