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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-it/
课程评论：没有评论
课程名称：IT专业人员的冲突解决 课程概述：在IT行业，冲突解决是一项常被低估的软技能。许多IT专业人士认为，只要他们专注于技术成果，职业生涯就会顺利发展，但事实并非如此。良好的职业关系、时间管理和项目支持都与冲突解决息息相关。冲突的产生原因多种多样，包括实现功能的方法不同、关于奖金的看法分歧以及个人间的不合等。因此，掌握冲突解决技巧显得至关重要。 为什么选择这个课程？该课程是最全面的冲突解决课程之一，课程讲师拥有超过五年的高管和专业人士辅导经验，涉及各种情境中的冲突解决技术，包括与同事、主管和下属的冲突处理。课程将分享一些独特的、专有的技巧，帮助学员有效地启动对话并化解冲突。 课程结构：该课程将教授一些核心的冲突解决技巧，分为三个主要部分： - 诊断（如何评估冲突类型及其背后的规则）； - 技巧（包括同理心、理解、尊重等去升级冲突的技术）； - 陷阱（避免可能使局势升级或期望不一致的陷阱）。 此外，该课程也是一门社交技能课程，学员可以将所学应用于生活的其他领域，如人际关系、家庭和朋友之间的互动等。 课程亮点： - 学习如何识别“热”与“冷”冲突，并选择合适的方法应对； - 理解冲突产生的个人规则及如何避免触犯； - 学习如何以尊重和理解的态度与对方沟通，增强彼此的信任； - 掌握情绪支持和逻辑过渡的技巧，帮助他人调整情绪； - 掌握协商与调解技巧，在冲突中扮演中立者的角色； - 学习个人界限的运用，防止负面行为和更大冲突； - 利用实施意图原则，引导对方专注解决问题而非负面情绪； - 识别并避免常见的期望错位及升级陷阱。 课程承诺：该课程提供30天的退款保证，学习无风险。建议学员观看免费预览视频，确认课程适合自己。若您认为课程可以提升您的知识水平，期待您加入学习。
FROM COMPUTER BUGS TO HUMAN BUGSAs an IT professional, one of the most underestimated soft skills is conflict resolution.Due to our technical and logical background, many IT professionals believe that, if they just achieve results, they will advance in their career.While nothing would be further from the truth.Fostering good relationships, having allies for strict deadlines, and just having people to support you and your opinions regarding different projects are all crucial.And they all involve, among other things, solving the conflicts that occur among professionals.Conflicts may come up for due to many different reasons.Different approaches in terms of implementing a feature.Differences of opinion in terms of bonuses and compensation.Personal issues (a person just doesn't like another one).But at the end of the day, one thing is true.Conflict resolution is essential.And that is what we will learn in this course.WHY THIS COURSE?Naturally, you will find multiple courses on social skills.So.why this one?Easy. Because it's the most complete one out there.I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.And many other use cases. You see where I'm going with this.For years, I've been leveraging exclusive, proprietary techniques.Now it's time I share some of them with you.COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your knowledge to the next level.it would be a pleasure to have you as a student.See on the other side!
