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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-investor-relations/
课程评论：没有评论
**课程名称：** 投资者关系中的冲突解决 **课程概述：** 本课程旨在教授一套关键技能，帮助您有效化解与愤怒或失望的投资者之间的冲突。在投资者关系及任何关系管理领域，处理棘手局面至关重要。讲师拥有超过5年的高管和专业人士辅导经验，精通能够“解开”人们、促使其表达、让他们感到安全、揭示冲突根源并化敌为友的独家技巧。 **课程结构：** 本短期课程将教授核心的冲突解决技巧，特别适用于团队领导者。内容包括： * **诊断（The Diagnostic）：** 如何评估冲突类型，以及导致冲突的规则被打破的原因。 * **技巧（The Techniques）：** 用于缓和局势的技巧，例如表达同理心、理解、尊重以及引导至执行方案。 * **陷阱（The Traps）：** 应避免的、可能加剧冲突或导致期望错位的问题。 课程内容具有广泛的社会技能普适性，可应用于人际关系、家庭、朋友等多个生活领域。 **课程内容详解：** * **识别冲突类型：** 区分“热冲突”与“冷冲突”，并学习相应的应对工具。 * **理解冲突根源：** 了解个人规则（如尊重、冒犯）如何被打破从而引发冲突，并学习避免未来犯同类错误。 * **建立连接：** 学习如何表达尊重和理解，使对方更容易接受您的观点。 * **情绪管理：** 如何安抚情绪激动者，帮助他们从情绪转向理性。 * **调解技巧：** 在两位当事人之间进行调解，同时不冒犯任何一方。 * **设定界限：** 如何利用个人界限来防止负面行为，从而避免更大的冲突。 * **引导至解决方案：** 学会利用“意向实现”原则，引导对方关注解决方案而非负面情绪。 * **避免期望错位：** 识别和处理常见的期望和解读上的错位。 * **避免冲突升级：** 识别并管理可能导致冲突升级的行为，如不尊重或忽视。 **邀请：** 课程提供30天无风险退款保证，并鼓励学员利用预览视频确保课程适合自己。如果本课程能帮助您提升知识和技能，讲师期待您成为学生。
THE ANGRY INVESTORInvestor Relations is tough. In fact, any type of relationship management position is.Investors can become angry or disappointed for multiple reasons, and knowing how to effectively "defuse" them is a crucial skill.Naturally, in order to properly achieve this, a very specific set of skills is necessary.That is what we will learn on this course.WHY THIS COURSE?Naturally, you will find multiple courses on social skills.So.why this one?Easy. Because it's the most complete one out there.I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.And many other use cases. You see where I'm going with this.For years, I've been leveraging exclusive, proprietary techniques.Now it's time I share some of them with you.COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your knowledge to the next level.it would be a pleasure to have you as a student.See on the other side!
