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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-for-friends-and-personal-relationships/
课程评论：没有评论
**课程名称：** 朋友与个人关系中的冲突解决 **课程概述：** 本课程专注于解决朋友和个人关系中棘手的冲突。在这些关系中，冲突往往带有个人情感色彩，有时我们难以或不愿表达真实想法，同时又不想损害彼此的关系。因此，掌握有效的冲突解决技巧并兼顾人际关系至关重要。 **课程特色：** 本课程以其全面性脱颖而出，结合了讲师五年以上指导顶尖高管和专业人士在各种冲突情境下的经验，包括： * 与同事在工作量或成果上的竞争性冲突 * 与他人就关键倡议的支持进行争取 * 与下属或上级在绩效评价上的意见分歧 讲师将分享能够“解除武装”、“促使沟通”、“创造安全感”、“揭示冲突根源”并“化敌为友”的独家秘诀。 **课程结构：** 本课程内容精炼，包含三大核心部分： 1. **诊断（The Diagnostic）：** 学会评估冲突类型，找出导致冲突的规则打破点。 2. **技巧（The Techniques）：** 掌握一系列能有效缓和局面的技巧，如共情、理解、尊重、引导执行等。 3. **陷阱（The Traps）：** 识别并规避可能升级冲突或导致后续期望脱节的常见误区。 本课程不仅是冲突解决指南，更是一门通用的社交技能课程，学员可以将学到的技巧灵活应用于家庭、朋友及其他生活领域。 **课程内容详解：** * 区分“热”冲突与“冷”冲突，并了解适用于不同情况的工具。 * 识别导致冲突的个人规则（如不被尊重、被冒犯），并学习如何避免违反。 * 学习如何展现尊重与理解，从而让对方卸下防备，更易于接受建议。 * 掌握如何安抚情绪激动者，帮助他们从情绪过渡到理性。 * 学习在充当双方冲突调解人时，如何有效调解而不冒犯任何一方。 * 了解如何设定个人界限以阻止负面行为，并预防未来更大范围的冲突。 * 学习运用“执行意图”原则，引导对方关注解决方案而非消极情绪。 * 识别并处理因期望或解读差异等导致的常见脱节陷阱。 * 识别并处理因不尊重他人、忽视细节等导致的常见升级陷阱。 **讲师邀请：** 本课程提供30天退款保证，无风险学习。建议利用免费预览视频，确保课程内容符合您的需求。若您认为本课程能助您提升知识水平，讲师非常乐意迎接您成为学员。
A FRIEND IN NEEDConflicts in personal relationships may be tricky to resolve.In many cases, friends, family members or personal acquaintances bring a personal component to conflicts.There are things we can't say, or don't want to say. And we don't want to compromise these relationships.It's therefore important to know how to effectively solve conflicts with finesse, while safeguarding these relationships.That is what you will learn in this course.WHY THIS COURSE?Naturally, you will find multiple courses on social skills.So.why this one?Easy. Because it's the most complete one out there.I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.And many other use cases. You see where I'm going with this.For years, I've been leveraging exclusive, proprietary techniques.Now it's time I share some of them with you.COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your knowledge to the next level.it would be a pleasure to have you as a student.See on the other side!
