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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-financial-services/
课程评论：没有评论
**课程名称：金融服务中的冲突解决** **课程概述：** 本课程旨在帮助学员掌握在金融服务行业乃至其他领域处理和解决冲突的实用技巧。金融行业，无论资产管理还是企业金融，都不可避免地会产生各种冲突，这些冲突可能源于个人情绪、职场竞争，也可能源于合理的关切。掌握有效的冲突解决能力至关重要。 本课程将教授学员独特的软技能组合，包括理解对方、聚焦共同解决方案，并避免常见的冲突陷阱。讲师拥有五年以上辅导高管和专业人士的经验，分享其独家、私有的冲突解决技术，这些技术已被证实能有效化解对峙、促使沟通、营造安全氛围，揭示冲突根源，甚至将对手转化为盟友。 **课程结构：** 本课程分为三大核心部分： 1. **诊断（The Diagnostic）：** 评估冲突类型，识别导致冲突的规则打破点。 2. **技巧（The Techniques）：** 学习如展现尊重与同理心、理解对方、引导至解决方案等一系列缓和局势的技巧。 3. **陷阱（The Traps）：** 认识并规避可能升级冲突或导致期望错位（如期望不同、解读偏差）的常见陷阱。 **学习内容：** 学员将学到： * 如何区分“热”冲突与“冷”冲突，并掌握相应的应对工具。 * 导致冲突的个人规则类型（如：被不尊重、被冒犯），以及如何避免打破这些规则。 * 如何通过尊重和理解来建立连接，降低对方的防御心理，使其更易被说服。 * 如何安抚和支持情绪激动的人，帮助他们从情绪转向理性。 * 在作为第三方调解冲突时，如何运用调解和外交手段，避免得罪任何一方。 * 如何利用个人边界来预防负面行为，从而避免更大的冲突。 * 如何应用“实施意图”原则，引导对方关注问题解决方案，而非负面情绪。 * 如何识别并处理常见的期望错位和升级陷阱。 **课程价值：** 本课程不仅是一门冲突解决课程，更是一门综合性的社交技能课程。学到的技巧不仅适用于金融服务行业，也能迁移到个人生活中的其他关系（如家庭、朋友）。 **讲师邀请：** 讲师提供30天无风险退款保证，并鼓励学员利用免费预览视频，确保课程符合自身需求。如果认为本课程能帮助您提升技能，欢迎加入。
ASSET MANAGEMENT OR ANGER MANAGEMENT?The financial services industry can be riddled with conflicts.In many cases, due to the ego or the excess of testosterone in the room. But in other cases, due to legitimate concerns.And one thing is true - regardless of the specific industry you find yourself in, from asset management to corporate finance, conflict will always be present.Therefore, it's crucial to learn how to solve these.But conflict resolution is not trivial.It demands a unique combination of soft skills, understanding of the other side, and being able to focus on a common solution, while not falling into specific traps.These are what we are going to learn in this course.WHY THIS COURSE?Naturally, you will find multiple courses on social skills.So.why this one?Easy. Because it's the most complete one out there.I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.And many other use cases. You see where I'm going with this.For years, I've been leveraging exclusive, proprietary techniques.Now it's time I share some of them with you.COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your knowledge to the next level.it would be a pleasure to have you as a student.See on the other side!
