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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-executives/
课程评论：没有评论
**课程名称：** 高管与董事会成员的冲突解决之道 **课程概述：** 本课程专为在高管环境中频繁面对各种冲突的领导者设计，包括与股东、管理团队、其他高级领导等。冲突可能源于职业或个人原因，例如未达预期的项目或仅仅是情绪问题。核心在于掌握冲突解决技巧，以赢得支持、消除疑虑，并最终简化职业生涯。 **为何选择本课程？** 本课程提供市场上最全面的冲突解决策略。讲师拥有超过五年的高管教练经验，针对不同情境（同事竞争、争取高管支持、与下属或上级的绩效分歧等）的冲突提供解决方案。课程将教授能有效化解对峙、促进沟通、建立安全感、揭示根源并促成联盟的独门秘籍。 **课程结构：** 该短期课程将引导您学习核心冲突解决技巧，尤其适用于团队领导者，涵盖展现尊重与同理心、分析对方的“规则”、判断对方是倾向对抗还是沉默等。 课程包含三大组成部分： * **诊断（The Diagnostic）：** 如何评估冲突类型、识别导致冲突的规则破坏。 * **技巧（The Techniques）：** 用于缓和局面的方法，如同理心、理解、尊重、引导执行等。 * **陷阱（The Traps）：** 规避可能升级冲突或导致期望不一致的常见误区。 本课程不仅是冲突解决指南，更是一门社交技巧课，学习到的技巧可迁移至人际关系、家庭、朋友等生活各个领域。 **课程内容详解：** * 学会区分“热冲突”与“冷冲突”，并针对性选择解决方案。 * 了解导致冲突的个人规则（例如被不尊重、被冒犯），以及如何避免未来触犯。 * 学习如何通过尊重与理解，拉近与对方的距离，使其放下戒备，更易说服。 * 掌握如何安抚情绪激动者，帮助其从情绪转向理性。 * 学习在第三方冲突中充当调解者，有效进行调解而不冒犯任何一方。 * 了解何时设置个人界限以阻止负面行为，进而避免更大的冲突。 * 学习运用“执行意图”原则，引导对方关注解决方案而非负面情绪。 * 识别并处理因期望或解读不同等造成的常见“错位陷阱”。 * 识别并处理因不尊重、不关注等行为导致的常见“升级陷阱”。 **课程邀请：** 课程提供30天退款保障，无风险学习。建议利用免费预览视频，确保课程内容符合您的期望。期待为您提供下一阶段的学习提升。
EXECUTIVE CONFLICTSThe executive world is riddled with conflicts.Conflicts with shareholders. Conflicts among the management team. Conflicts with other senior leaders.You name it.Naturally, these may be due to professional or personal reasons. Maybe there is a conflict related to an underperforming initiative, or maybe someone just had a bad day.One thing is constant though - you better know how to fix these.Conflict resolution is crucial to disarm skeptics and enlist allies.And, at the end of the day, to make your executive career easier.Therefore, this is what we are going to explore in this course.WHY THIS COURSE?Naturally, you will find multiple courses on social skills.So.why this one?Easy. Because it's the most complete one out there.I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.And many other use cases. You see where I'm going with this.For years, I've been leveraging exclusive, proprietary techniques.Now it's time I share some of them with you.COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your knowledge to the next level.it would be a pleasure to have you as a student.See on the other side!
