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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-co-workers/
课程评论：没有评论
Coursera 课程《与同事的冲突解决方法》课程总结 **课程简介：** 许多人认为职场冲突是偶发事件，但事实上，它们比你想象的更普遍，可能发生在与上级、下属、同事，甚至客户或合作伙伴之间。冲突的起因多种多样，从个人问题到业务难题，严重程度也各不相同。然而，有效解决冲突是职业发展至关重要的一环。本课程旨在教授读者如何掌握这些冲突解决技巧。 **课程特色：** 与其他社交技能课程不同，本课程内容极为全面。讲师拥有超过5年的高管和专业人士的辅导经验，在多种冲突情境下（如同事间的竞争、高管间的争取支持、上下级间的绩效评估分歧等）积累了丰富的实战经验。讲师掌握一套能够“化干戈为玉帛”、促使人们倾诉、安全表达担忧、揭示冲突根源、化敌为友等独家秘诀，并将在本课程中分享。 **课程结构：** 本课程结构清晰，分为三大核心部分： 1. **诊断（The Diagnostic）：** 学习如何评估冲突类型，以及导致冲突发生的规则打破情况。 2. **技巧（The Techniques）：** 掌握一套实用的冲突降级技巧，包括示尊重、同理心、理解、引导执行等。 3. **陷阱（The Traps）：** 识别和规避可能升级冲突或导致期望错位的常见误区。 本课程不仅是关于冲突解决，更是一门广义的社交技能课程，所学技巧也可应用于个人生活（如家庭、朋友关系等）。 **课程内容详述：** 本课程将涵盖以下内容： * **冲突诊断：** 区分“热冲突”与“冷冲突”，并学习适用工具。 * **规则分析：** 识别导致冲突的个人规则（如不被尊重、被冒犯等），并学习如何避免打破这些规则。 * **同理与尊重：** 学习如何通过示尊重和理解，拉近与对方的距离，使其更具接受度。 * **情绪安抚：** 掌握如何安抚和支持情绪激动的人，帮助其从情绪转向逻辑。 * **调解与外交：** 学习在他人冲突中充当调解人的技巧，以及如何避免得罪任何一方。 * **个人界限：** 学习如何设定个人界限以阻止负面行为，并预防更大的冲突。 * **执行意图：** 学习如何运用“执行意图”原则，引导对方关注解决方案而非负面情绪。 * **期望与解读陷阱：** 识别并应对常见的期望错位（如不同期望、解读差异等）。 * **升级陷阱：** 了解并规避常见的升级冲突行为（如不尊重、不注意倾听等）。 **特别邀请：** 课程提供30天退款保证，无风险学习。鼓励学员利用免费预览视频，评估课程是否适合自己。若您认为本课程能助您提升知识和技能，将非常荣幸成为您的学生。
CO-WORKERS OR CONFLICT WORKERS?Many people believe that conflicts, in the corporate world, are a rare occasion.In fact, they are a lot more common than you would think.They can occur with managers, subordinates, co-workers, or even external stakeholders such as clients or partners.Naturally, they can occur due to a variety of reasons, from personal issues to business problems, and they can range in severity.But one thing is for sure.Effectively solving conflicts is crucial to progressing in your career.And that is what we are going to learn in this course.WHY THIS COURSE?Naturally, you will find multiple courses on social skills.So.why this one?Easy. Because it's the most complete one out there.I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.And many other use cases. You see where I'm going with this.For years, I've been leveraging exclusive, proprietary techniques.Now it's time I share some of them with you.COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your knowledge to the next level.it would be a pleasure to have you as a student.See on the other side!
