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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-resolution-and-de-escalation/
课程评论：没有评论
课程名称：冲突解决与化解技能 课程概述：冲突是我们生活中常见的现象，无论是个人生活还是职场中，都会因各种原因产生大小不等的冲突。然而，掌握解决冲突的技能至关重要。本课程旨在深入探讨这一主题。 为什么选择本课程？市面上有许多社交技能课程，但本课程是最全面的选择。讲师有超过五年的专业教练经验，帮助高管与员工在各类冲突中找到解决方案，涉及同事之间的竞争、上下级关系中的误解等实际问题。课程中分享的独特技巧可以帮助学员化解矛盾，让对方敢于表达自己的担忧，从而揭示冲突的根源，实现合作。 课程结构：本课程短小精悍，主要包含以下三个部分： 1. 诊断：如何评估手头的冲突类型及导致冲突的规则； 2. 技巧：如同理心、理解、尊重等技术的运用，以化解局势； 3. 陷阱：如何避免那些可能加剧情况的误区。 本课程不仅是冲突解决的学习，也是社交技能的提升，学员可将这些技巧运用到生活中的其他领域，如家庭和朋友关系。 学习内容包括： - 如何诊断冲突类型（如“热”冲突与“冷”冲突）及适用工具； - 了解哪些个人规则被打破会导致冲突，并避免日后再次触犯； - 如何通过尊重与理解让对方放下戒备，增加说服力； - 如何安抚情绪激动的人，帮助其合理化思维； - 在调解他人间的冲突时如何有效地进行而不冒犯任何一方； - 设定个人界限以预防他人负面行为及未来可能导致更大冲突； - 如何运用实施意图的原则，引导对方关注解决方案； - 识别和处理常见期望偏差及升级冲突的陷阱。 我的邀请：本课程提供30天无风险退款保证，欢迎使用免费预览视频评估课程适合度。如果觉得本课程能提升您的知识水平，我将非常欢迎您加入学习。期待在课程中见到您！
MULTIPLE CONFLICTS, ONE SINGLE CONFLICTConflict is something present in our lives.Conflicts may occur big and small, in our personal or professional lives, and for multiple reasons.But despite these reasons, one thing is true - and a constant.Knowing how to solve conflicts is crucial.This is what we will explore in this course.WHY THIS COURSE?Naturally, you will find multiple courses on social skills.So.why this one?Easy. Because it's the most complete one out there.I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.And many other use cases. You see where I'm going with this.For years, I've been leveraging exclusive, proprietary techniques.Now it's time I share some of them with you.COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your knowledge to the next level.it would be a pleasure to have you as a student.See on the other side!
