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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-negativity/
课程评论：没有评论
**课程名称：**项目管理中的冲突与消极情绪应对 **课程概述：** 本课程是一门深度实践课程，旨在帮助学员有效减少职场或个人冲突及消极情绪。学员将学习如何掌控棘手局面，预防愤怒情绪升级，并掌握扭转负面工作环境的技巧。课程将提供清晰的步骤，帮助学员挖掘冲突根源，分析消极情绪如何影响组织的各个层面。学员还将学习如何引导不良局面，达成共识的技巧，以及能够减轻压力的简单对抗技巧。最终，学员将能够制定策略，将负面情境转化为积极的工作氛围。 **课程目标：** * **目标一：** 定义冲突，探讨冲突的积极作用，分析八种常见的冲突发生时机，并识别导致员工冲突的六个主要原因。 * **目标二：** 学习处理愤怒情绪的规则，选择有助于沟通的词汇，制定快速解决的行动计划，分析敌意的表现形式，探讨处理个人和职业敌意的方法，比较群体冲突的等级，并分析群体冲突的七个阶段。 * **目标三：** 回顾积极倾听技巧，讨论人们用于扭曲沟通的含糊词汇，并分析人们用于回避问题的技巧。 * **目标四：** 制定控制解决会议行为准则，比较在帮助他人保全颜面的同时与他人对抗的方式，研究对抗技巧，回顾自信技巧，运用引导技巧确保每个人都能被听到，讨论引导者的职责，设计引导他人完成过程的问题，分析如何避免争吵，并讨论何时应做出弥补。 * **目标五：** 检验消极情绪的定义，分析消极情绪在美国组织中的成本，评估现代工作场所的挑战，制定分析消极情绪的五步法，回顾消极情绪的增长模式（CIA方式），讨论情境性、习惯性和慢性消极情绪，探讨他人消极情绪对自身的影响，创建应对消极情绪的阶梯式步骤，评估消极情绪的后果，比较应对“消极主义者”（negaholics）的方法，制定对抗消极情绪的规则，分析如何打破受害者情结，定义影响消极文化的方法，并讨论如何对抗个人消极情绪。 * **目标六：** 评估内心/个人对话，识别家庭影响，评估重建信任的方法，并制定行动计划。
COURSE DESCRIPTIONThis intensive course will focus on ways to reduce professional or personal conflict and negativity. Participants will gain insight into ways to acquire control of volatile situations and prevent anger from escalating. They will learn how to turn around negative situations in the workplace. They will receive clear steps of action for getting to the root of the conflict. Attendees will examine why negative situations ripple into every area of the organization. They will discover ways to facilitate bad situations, techniques for gaining consensus, and simple confrontation techniques that reduce stress will all be examined. They will create approaches that will turn a negative situation into an optimistic workforce.COURSE OBJECTIVES:Objective 1: Define conflict• Discuss the positive side of conflict• Analyze eight most common times for conflict• Identify six reasons for conflict among workersObjective 2: Examine rules for handling anger• Choose words to use that help• Create action plans for quick resolution• Analyze hostility and how it surfaces• Examine how to handle personal and professional hostility• Compare levels of group conflict• Examine seven stages of group conflictObjective 3: Review active listening skills• Discuss hedge words people use to distort communication• Analyze techniques people use to avoid issuesObjective 4: Create a code of conduct for controlling a resolution meeting• Compare ways to confront others while helping them save face• Examine confrontation techniques• Review assertiveness techniques• Apply facilitation skills for allowing everyone to be heard• Discuss the facilitator's responsibilities• Create questions to guide others through the process• Analyze ways to prevent arguing• Discuss times to make amendsObjective 5: Examine the definition of negativity• Analyze the cost of negativity in U.S. organizations• Evaluate the challenges of the modern workplace• Formulate a five-step approach in examining negativity• Review the CIA way negativity grows• Discuss situational, habitual, and chronic negativity• Discuss the effect of someone else's negativity on you• Create stair steps toward negativity• Assess results of negativity• Compare ways in dealing with the negaholics• Develop rules for confronting negativity• Analyze how to break the victim complex• Define ways to impact negative culture• Discuss how to fight personal negativityObjective 6: Evaluate the inner/personal dialog• Identify the family influence• Assess ways for rebuilding trust• Create an action plan
