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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-management-z/
课程评论：没有评论
**课程内容总结：冲突管理** 本课程深入探讨了“冲突管理”这一重要议题。冲突被定义为一种表达出来的分歧，可以是通过言语或非言语的方式显现。冲突的发生基于人与人之间的相互依赖，涉及对立，并超越了简单的差异。核心在于，当个体相互依赖，却表达出不同的观点、利益或目标，并且认为这些观点是不兼容或对立的时，冲突便产生了。 课程指出，冲突的潜在后果可能是非生产性的升级，也可能通过有效的管理实现有益的解决，最终导向高质量的成果。因此，掌握冲突管理技巧对于构建高绩效团队至关重要。 冲突管理的核心在于，并非所有冲突都能完全解决，但学习管理冲突的技能可以显著降低非生产性升级的可能性。课程强调了以下几个关键方面的技能培养： * **冲突解决技能：** 学习解决冲突的有效方法。 * **自我认知与冲突模式：** 认识自己处理冲突的倾向和模式。 * **冲突沟通技巧：** 提升在冲突情境下的沟通能力。 * **建立管理结构：** 学习如何在工作环境中建立有效的冲突管理机制。 冲突管理被定义为“改善情况和加强关系的机遇”。 课程还提到了冲突在群体中的发生情况： * **群体内部冲突：** 通常发生在群体发展的早期阶段，可能源于完成任务或达成群体目标的不同方式。 * **群体间冲突：** 发生在两个或多个群体之间，同样可能由于完成任务或达成目标的不同方式而引发。
Conflict is an expressed disagreement. All conflicts are expressed verbally or nonverbally. Conflict can occur only between people who depend on each other. Conflict involves opposition and is more than just differences. Conflict is the perception that our concerns are at odds with those of another. Conflict exists when individuals who depend on each other express different views, interests, or goals and perceive their views as incompatible or oppositional.Conflict is when two or more people have differences in ideas/views and are not ready to understand or accept each other's ideas/views. Conflict might escalate and lead to non-productive results, or conflict can be beneficially resolved and lead to quality final products. Therefore, learning to manage conflict is integral to a high-performance team.Conflict management is the principle that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of non-productive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.Conflict management is defined as "the opportunity to improve situations and strengthen relationships" (BCS, 2004).Conflict among members of a groupIt usually occurs in early stages of group developmentIt may occur due to different ways of doing tasks or reaching group's goalsConflict occurs between two or more groupsIt may occur due to different ways of doing tasks or reaching group's goals
