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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-management-with-emotional-intelligence/
课程评论：没有评论
课程名称：情商与冲突管理 课程概述： 冲突和分歧是日常生活中的自然现象，随着资源的有限性，冲突在金钱、物品、服务、权力等多方面都可能发生。无论是在家庭、工作、团队还是国家之间，只要有人的地方就有冲突。课程强调，通过提高情商来有效管理冲突，将帮助你更好地沟通和理解他人，转变冲突为学习和创造的机会。课程内容涉及使用人际关系、同理心和倾听等技巧，分析不同的冲突模式及其优缺点。 课程学习目标： 1. 识别冲突的本质和人们对冲突的反应。 2. 理解冲突在健康关系中的重要性。 3. 比较不同的冲突解决模式，评估自身冲突风格。 4. 分析情绪反应与理性反应的区别。 5. 确定自己的时间管理偏好如何影响灵活性。 6. 制定应对冲突的策略，探索解决问题的方法。 7. 掌握情商在冲突解决中的应用，建立情感纽带。 课程形式： 本课程包含一系列讲座、测验和详尽的课程笔记，设有八个互动练习，涉及与他人的活动和反思。课程时长相当于一至两天的研讨会，整体培训时间为8至12小时。课程为有意深入理解冲突管理的个人而设，并适合寻求进一步情商培训的学员。 注意事项： 该课程强调实践，观看视频讲座不足以掌握冲突管理技巧，您需要完成反思和反馈活动，与他人讨论自己的进步。本课程也将在不断更新和调整，以保持实用性和相关性。 课程特色： - 含有实用活动帮助提升冲突管理能力及情商。 - 提供的资源卡片帮助记忆关键点。 - 所有课程材料符合508节/ADA无障碍要求，PDF文档提供英文和法文版本。 - 所有视频为1080p高清拍摄，并带有语法正确的英语字幕。 通过本课程，您将获得管理和解决冲突的实用技能，促进个人及职业发展的潜力。
Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.If something exists and more than one person wants or needs it, there is a potential for conflict to occur.Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict. This is underpinned by how people are using their emotional intelligence.Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed. This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.The course, also, covers flexibility and how you use behavioural preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict. By completing this course, you will be able toIdentify what conflict is about and how people react to conflictRecognize why some conflict is to be expected and why it is a part of healthy relationshipsCompare and contrast the various modes that can be used in conflict resolutionAssess your own mode of conflict and how this helps or hinders you in working with conflictExplain how emotional responses differentiate from rational responses in conflictDetermine your behavioural preferences around managing and working with time and how they impact upon your flexibilityDevelop strategies for dealing with conflict and have some ideas about how to resolve difficultiesDiscover how emotional intelligence is used to resolve conflict and build emotional bondsThis course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that explore emotional intelligence in more depth.You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.The course is made up of a series of lectures, quizzes, and contains comprehensive course notes. There are eight interactive exercises that involve some activity with other people and some reflection. These are:Working with ConflictExploring Conflict and What it MeansThe Rules of AssertivenessManaging Toxic SituationsChimp Reactions and Human EmotionsThe Thomas-Kilmann Conflict Mode AssessmentAssessing and Focusing on How you Use your Time PreferenceReviewing your LearningThe course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.PLEASE NOTE - This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course. Conflict cannot be managed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.There are SEVEN practical activities included within the course that are designed to help you understand conflict management. They will indicate to you how you can improve working with conflict and develop your emotional intelligence in the workplace. All of them require you to engage with your team and do some work outside of the course.This course is being continually refined and updated to ensure it remains current and relevant.The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.All PDFs can be completed online and are Section 508 / ADA Accessibility compliant. PDFs are available in English and in French.All videos are high definition recorded in 1080p.All videos have grammatically correct English captions.Latest update - March 2025
