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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-management-online-course/
课程评论：没有评论
Coursera 冲突管理课程总结 本课程名为“冲突管理”，旨在帮助学员解决沟通过程中出现的沟通障碍，并学会如何在冲突中建立双赢的解决方案。学员将学习如何应对挑战、处理难以相处的人、识别议价策略以及解决沟通问题。更重要的是，课程将帮助学员认识到自己作为调解者的技能，并学会如何在危机处理中达成所有参与者的共同利益。 课程的最终目标是使学员能够分析冲突，并提出具体的建议来成功解决冲突。具体而言，课程将涵盖以下几个核心要点： * **理解冲突的基本要素：** 深入剖析冲突产生的根源和构成。 * **认识文化在理解冲突中的作用：** 探讨不同文化背景如何影响冲突的形成和解决。 * **理解调解冲突的过程：** 学习调解的基本原则、技巧和方法。 * **学习如何成功解决冲突：** 掌握一系列实用的冲突解决策略。 * **理解如何表达自身利益并倾听他人利益：** 培养有效的沟通技巧，以理解和平衡各方诉求。 本课程特别适合那些在日常工作中需要进行专业沟通，或希望从事需要谈判技能的职业的人士。此外，对于任何希望提升沟通技巧，无论是在职业还是个人生活方面，本课程都极具价值。
What to do when communication breaks down?Most of us communicate every single day, but nevertheless, we often fail to communicate successfully. This course will help you develop win-win solutions in every conflict, and at the same time deal with challenges, difficult people, bargaining tactics, and communication problems. Most importantly, you will learn to recognize your own skills as a mediator and find out how to handle a crisis to the mutual benefit of all participants.At the end of this course, participants will be able to analyze a conflict and make concrete recommendations on how to move forward to resolve a conflict successfully. Therefore, its most important goals are:- Understanding the basic elements of conflicts- Recognizing the role of culture in understanding conflict- Understanding how mediating conflicts works- Learning how to resolve a conflict successfully- Understanding how to voice one's own interests and hear other people's interestsThis course will be particularly useful for you if you have to communicate professionally in your daily life or are seeking to get into professions where negotiations will be part of your main tasks. Additionally, it is very helpful for everyone who needs to improve their communication skills, be it for professional or personal reasons.
