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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-management-mediation/
课程评论：没有评论
课程名称：冲突管理与调解（完成证书） 课程概述：冲突是个人之间的分歧或意见不同，可能对任何组织造成潜在的危害。在工作环境中，冲突通常涉及个人的议程、见解或目标与团队的整体议程、见解或目标之间的冲突。冲突管理旨在通过积极的结果来解决分歧或冲突，使所有相关人员满意，或对整个团队有益。然而，人们往往对冲突持负面看法。实际上，如果管理得当，冲突可以是积极的，促进团队建设、批判性思维、新创意和替代解决方案。对于领导者而言，冲突管理是成功管理团队、群体或员工的关键能力。 课程描述：本课程旨在为学生提供理解冲突常见原因的机会，以及建立冲突管理技巧和技能。课程教授导致各方争执的理论基础，强调在职业和个人生活中建立合作伙伴关系和长期积极关系。学生将研究使用权力的理论与实践、评估冲突、改善问题解决中的沟通技巧，以及在冲突解决方面的适当策略、战术和目标。课程还将重点关注调解技巧，学生将有机会练习冲突管理策略，以解决实际冲突。
Conflict is the disagreement or difference of opinions between or among individuals that can be potentially harmful to any organization. In the workplace setting, it often involves personal agendas, insights, or goals versus the agendas, insights, or goals of the group or team. Conflict management seeks to resolve the disagreement or conflict with positive outcomes that satisfy all individuals involved or is beneficial to the group. However, the perception of conflict is often negative.Conflict can, in fact, be positive if it is managed properly. Conflict can promote team-building skills, critical thinking, new ideas, and alternative resolutions. Conflict management is a crucial competency that leaders must possess, for the success of the team, group, unit, or employees they lead.Course Description: This course is designed to offer students opportunities to understand common causes of conflicts, and build techniques and skills in conflict management. The course teaches students the theoretical underpinnings causing disputes among parties. It emphasizes building partnerships and long-term positive relationships in one's career and personal life. Students will investigate the theory and practice of using power, assessing conflict, improving communication techniques in problem solving with regards to appropriate strategies, tactics and goals in conflict resolution. This course will also focus on mediation skills, and students will have an opportunity to practice conflict management strategies to solve actual conflicts.
