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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-management-in-the-workplace-b/
课程评论：没有评论
**Coursera 课程总结：职场冲突管理** **课程概述：** 本课程旨在帮助管理者理解职场冲突的本质，并掌握有效的冲突管理技巧。课程指出，一个没有冲突的工作团队并非好事，这可能意味着团队关系僵化，成员间相互迎合而非专注于工作。作者强调，工作团队是任何成功项目的重要组成部分，但许多管理者却忽视了团队管理。 冲突在工作中普遍存在，但并非所有冲突都是负面的。如何处理冲突是关键。通过识别和理解冲突，可以找到有效的解决方案，甚至从中获得积极成果。本课程将探讨不同类型的冲突，如何理解和拥抱冲突的积极面，以及如何成功地将冲突导向积极的解决。 **学习成果：** 完成本课程后，您将能够： * 阐述冲突的积极方面 * 举例说明积极处理冲突的方式 * 在处理冲突时运用积极倾听技巧 * 选择合适的沟通策略来处理冲突 * 制定可行的冲突管理计划 **目标受众：** * 管理者 * 首席执行官 (CEO) * 企业主 * 创业者
If the work team that I manage does not have any kind of conflict, what does this mean? It means, sir, that you have a big problem, which is that the relationship of the work team has turned into a very rigid companionship, and in this case you will have a problem, namely that they will compliment each other and run against each other at the expense of work.No one has any objection that the work team is the most important component of any successful project, regardless of the size of the project and its capital. Despite this, many of us neglect how to manage the work teams and walk them randomly or even according to his whim.Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.OutcomesAfter completing this course, you will be able to:Illustrate the positive aspects of conflictProvide examples of positive ways to deal with conflictUse active listening skills when dealing with conflictChoose appropriate communication tactics when dealing with conflictCreate a usable plan for managing conflictAudience:ManagersCEOsBusiness ownersEntrepreneurs
