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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-management-in-the-workplace/
课程评论：没有评论
**课程概述：** 本课程名为“职场冲突管理”，旨在帮助学员理解冲突是人际沟通的自然组成部分。虽然处理不当的冲突会对员工士气、工作效率和客户关系产生负面影响，但课程强调，妥善管理的冲突能激发创造力和工作热情。 **课程价值：** 本课程具有极高的实践价值。无论您是与同事还是客户共事，都能从中受益。您将学会如何识别冲突，理解职场中不同类型的冲突，并掌握实用的冲突解决技巧。此外，您还将发掘自己偏好的冲突管理风格，并了解其最适用的场景。
Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers. This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.
