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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-management/
课程评论：没有评论
课程概述：冲突是不可避免的，生活中很常见，但许多人对其感到恐惧。本课程旨在帮助学员有效预防或管理冲突，无论是与自己直接相关还是与他人有关。冲突会造成组织的巨大损失，损害人际关系，并对生产力产生负面影响。无论是线经理与团队成员之间的争吵、同事之间的个性冲突，还是不同部门之间的权力斗争，冲突都是职场中压力的一大来源，可能导致长期的抱怨、派系斗争和缺勤。具备自信的冲突解决能力将使你脱颖而出，帮助你建立坚固的工作关系，提升团队的整体表现。 该课程由Barry Winbolt授课，他是一位拥有30年处理职场冲突经验的培训师和调解员。课程通过一系列引人入胜的视频，讲解导致冲突的误区和升级模式。学员将学习如何避免争执和抵抗的恶性循环，并获得一套全面的工具，以通过建立信任的对话实现积极结果。Barry还解释了为什么早期干预是最佳选择，如何巧妙地处理争议，防止局势失控。 学习本课程后，学员将对冲突有更深刻的理解，减少在处理冲突时的疑虑，提升领导力所需的积极冲突管理技能。课程内容包括： - 自信处理冲突和争议的框架 - 冲突模式及其升级过程 - 如何避免分歧升级为争议 - 何时以及如何介入他人之间的争议 - 解决冲突所需的关键沟通步骤 - 如何避免对抗和僵局 - 如何从对抗转变为建设性对话 本课程将帮助学员掌握必要的技巧，以自信地应对职场中的冲突。
Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people. Conflict is immensely costly to organisations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments. Wherever it arises, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism. Confident conflict resolution skills will set you apart. Being able to handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team, group or department. This course features easily learned tactics, clearly explained by Barry Winbolt, a trainer and mediator, based on his 30 years' experience of tackling workplace conflict in different settings and cultures. In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns that lead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He then provides a comprehensive toolkit for creating positive outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly handle disputes before they get out of control, and turn them into constructive conversations.By the end of this course, you'll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership. This short course will give a better understanding of: A framework for handling conflict and disputes with confidencePatterns of conflict and how it escalatesHow to stop a disagreement escalating into a disputeWhen and how to intervene in a dispute between others The key communication steps you need to resolve a conflictHow to avoid confrontation and deadlockHow to move from confrontation to constructive conversations.
