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所在平台: Udemy |
课程主页: https://www.udemy.com/course/conflict-engagement-for-the-healthcare-provider/
课程评论：没有评论
课程名称：医疗提供者的冲突参与 课程概述：本课程采用动画形式，旨在向医务人员和替代争议解决（ADR）倡导者（包括促进者和调解员）介绍争议管理的前沿概念和实用干预措施，运用多种已发布的技术。医疗领域需要一种协作和综合的方法，以确保出色的沟通和卓越的医疗服务。在冲突出现时，通过改善人际沟通，逻辑且系统地分析立场和利益，发展共同立足点，可以确保团队合作，促进所需的质量提升和发展。课程详细讨论了不良事件后信息披露的重要性。
This animated course is designed to introduce both medical personnel and ADR advocates, from facilitators to mediators, to the state of the art concepts and practical interventions in dispute management using a variety of published techniques. Healthcare requires a collaborative and integrative approach to ensure excellent communication and superb medical delivery. Improving interpersonal communication while logically and methodically analyzing positions, interests and developing common ground when conflicts arise ensures a team approach that embraces the quality initiatives required to practice and thrive. Disclosure following adverse events is discussed in great detail.
