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所在平台: Udemy |
课程主页: https://www.udemy.com/course/complete-call-center-setup/
课程评论：没有评论
**课程名称：** Complete Call Center Setup （ completo 呼叫中心设置） **课程概述：** 本课程包含 20 多个视频讲座，旨在循序渐进地指导您掌握呼叫中心的各个方面，包括如何开设呼叫中心以及如何运营呼叫中心。通过本课程的学习，您将深入了解： * **呼叫中心类型选择：** 如何根据业务需求选择语音呼叫中心还是非语音呼叫中心。 * **人员招聘：** 有效招聘和组建呼叫中心团队的方法。 * **合规性要求：** 了解与呼叫中心运营相关的各项合规性事务。 * **运营指南：** 掌握呼叫中心的“ do's and don'ts”（该做和不该做的事）。 * **项目选择：** 如何为呼叫中心选择最合适ifiées的项目。 通过学习所有视频，您将能够成功开设一个新的呼叫中心，并具备长期stable地运营呼叫中心的能力。讲师分享了在与超过 1000 名客户互动（包括实地拜访和远程业务往来）过程中积累的，经过实践检验的tried-and-tested技术。 **课程宗旨：** 本课程的目的是尽可能广泛地传播关于呼叫中心開設和运营程序的正确知识。为新业务奠定坚實的基礎和提供right guidance是成功的一半。如果您能认真、专注地观看并遵循每一堂课的讲解，成功定会伴随您的业务。
The course has 20+ lectures/videos. They will step by step guide you about various facets of a call center - opening a call center, operating a call center. This call center lecture guide helps you to understand aspects like - which call center to open voice or non voice, how to hire man power for a cell center, compliance related to a call center. Do's and dont's of a call center, how to choose the right kind of project for a call center. After going through all the videos you will be able to open a new call center successfully. You will also be able to operate a call center for a long period of time. I have shared tried and tested techniques after interacting with more then 1000 clients that have either visited our office or dealt with my businesses remotely. The intention of sharing these lectures is to spread the right word on the call center opening and operational procedures as far as I can. Getting the right start and guidance while running a new business ensures half the battle won. Success would certainly be around your business if you will watch and follow each lecture carefully with complete focus and diligence.
