|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/communication-skills-for-hospitality-front-office-associates/
课程评论：没有评论
**课程名称：** 酒店前厅服务人员沟通技巧 **课程概述：** 本课程旨在提升酒店前厅服务人员的沟通能力，以更好地服务和满足宾客需求。优秀的沟通不仅仅包括语言技巧，更重要的是理解宾客需求、运用非语言和肢体语言。随着酒店宾客来自不同文化背景，有效的跨文化沟通尤为重要。 本课程由资深记者、长期从事酒店行业评论的 Sharmila Chand 女士主讲，她将分享一系列实用的技巧，帮助酒店前厅服务人员提升沟通能力。课程将涵盖所有关键沟通环节，包括： * 如何迎接宾客并办理入住 * 如何处理宾客的各种请求 * 如何为宾客办理退房手续 * 与宾客沟通时的“注意事项”（Do's and Don'ts） 通过学习本课程，您将能够显著改善个人形象和与客户沟通的能力。
Hospitality professionals need to be excellent communicators in order to engage effectively with guests and delight them with their services. Communication skills include not only language skills but understanding your guest needs, non-verbal and body language as well.In hotels a variety of Guests comes to stay from different cultures hence communicating with them can be difficult. in this course Mrs Sharmila Chand, who is a senior journalist and has been reviewing hotels since a long period of time, is sharing using tips on improving the communication skills of front-office associates in the hotel.We will cover all aspects of communication - how to greet hotel guests and check them - how to handle guests requests - How to check them out - what are do and dont in communication with guests.Take this course to improve your personality and ability to communicate well with your customers.
