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CMQ/OE Certification Prep. Course: Part IV: Quality Management ToolsWhat is covered in this course?This course is fully aligned with the updated CMQ/OE Body of Knowledge ( FIFTH EDITION 2021 ) CMQ/OE Certification Prep. Course-Part IV: Quality Management ToolsPart IV: Quality Management ToolsA. Problem-Solving Tools1. The seven classic quality toolsSelect, interpret, and evaluate the output from these tools: Pareto charts, cause-and-effect diagrams, flowcharts, control charts, check sheets, scatter diagrams, and histograms. (Evaluate)2. Basic management and planning toolsSelect, interpret, and evaluate the output from these tools: affinity diagrams, tree diagrams, process decision program charts (PDPCs), matrix diagrams, prioritization matrices, interrelationship digraphs, and activity network diagrams. (Evaluate)3. Process improvement toolsSelect, interpret, and evaluate tools such as root cause analysis, Kepner-Tregoe, PDCA, Six Sigma DMAIC (define, measure, analyze, improve, control), and failure mode and effects analysis (FMEA). (Evaluate)4. Innovation and creativity toolsUse various techniques and exercises for creative decision-making and problem-solving, including brainstorming, mind mapping, lateral thinking, critical thinking, the five whys, and Design for Six Sigma (DFSS). (Apply)5. Cost of quality (COQ)Define and distinguish between prevention, appraisal, internal, and external failure cost categories and evaluate the impact that changes in one category will have on the others. (Evaluate)B. Process Management1. Process goalsDescribe how process goals are established, monitored, and measured and evaluate their impact on product or service quality.(Evaluate)2. Process analysisUse various tools to analyze a process and evaluate its effectiveness on the basis of procedures, work instructions, and other documents.Evaluate the process to identify and relieve bottlenecks, increase capacity, improve throughput, reduce cycle time, and eliminate waste. (Evaluate)3. Lean toolsIdentify and use lean tools such as 5S, just-in-time (JIT), kanban, value stream mapping (VSM), quick changeover (single-minute exchange of die), poka-yoke, kaizen, standard work (training within industry), and productivity (OEE). (Apply)4. Theory of constraints (TOC)Define key concepts of the TOC: systems as chains, local versus system optimization, physical versus policy constraints, undesirable effects versus core problems, and solution deterioration.Classify constraints in terms of resources and expectations as defined by measures of inventory and operating expense. (Understand)C. Measurement: Assessment and Metrics1. Basic statistical useUse statistical techniques to identify when, what, and how to measure projects and processes.Describe how metrics and data-gathering methods affect resources and vice versa. (Apply)2. SamplingDefine and describe basic sampling techniques such as random and stratified. Identify when and why sampling is an appropriatetechnique to use. (Understand)3. Statistical analysisCalculate basic statistics: measures of central tendency (mean, median, mode) and measures of dispersion (range, standard deviation, and variance). Identify basic distribution types (normal, bimodal, skewed) and evaluate run charts, statistical process control (SPC) reports, and other control charts to make data-based decisions. (Evaluate)4. Measurement systems analysisUnderstand basic measurement terms such as accuracy, precision, bias, and linearity. Understand the difference between repeatability and reproducibility in gage R & R studies. (Understand)5. Trend and pattern analysisInterpret graphs and charts to identify cyclical, seasonal, and environmental data trends. Evaluate control chart patternsto determine shifts and other trend indicators in a process. (Evaluate)6. Process variationAnalyze data to distinguish between common and special cause variation. (Analyze)7. Process capabilityRecognize process capability (Cp and Cpk) and performance indices (Pp and Ppk). (Understand)8. Reliability terminologyDefine and describe basic reliability measures such as infant mortality, end of life (e.g., bathtub curve), mean time betweenfailures (MTBF), and mean time to repair (MTTR). Understand the value of estimating reliability to meet requirements or specifications. NOTE: Reliability calculations will not be tested. (Understand)LEVELS OF COGNITIONBASED ON BLOOM'S TAXONOMY Remember: Recall or recognize terms, definitions, facts, ideas, materials, patterns, sequences, methods, principles.Understand: Read and understand descriptions, communications, reports, tables, diagrams, directions, regulations.Apply: Know when and how to use ideas, procedures, methods, formulas, principles, theories.Analyze: Break down information into its constituent parts and recognize their relationship to one another and how they are organized; identify sub-level factors or salient data from a complex scenario.Evaluate: Make judgments about the value of proposed ideas, solutions, et cetera, by comparing the proposal to specific criteria or standards.Create: Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before; identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn.

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