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所在平台: Udemy |
课程主页: https://www.udemy.com/course/cmqoe-certification-prep-course-part-i-leadership/
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课程名称：CMQ/OE 认证考试准备 - 第一部分 概述：这是一门全面的认证准备课程，专注于领导力，符合最新的CMQ/OE知识体系（第五版 2021年）。 课程内容包括： 第一部分：领导力 A. 组织结构 - 定义和描述各种组织设计（如矩阵、扁平和并行）及其对组织的影响。 B. 领导挑战 1. 领导者的角色与责任 - 描述领导者的典型角色、责任和能力，以及这些特征如何影响组织的方向和目的。 2. 管理者的角色与责任 - 描述管理者的典型角色、责任和能力，以及这些特征如何促进组织的成功。 3. 变更管理 - 运用各种变更管理策略克服组织障碍，评估全球变化的影响，达成所需的变更水平并审查结果的有效性。 4. 领导技术 - 开发和实施激励员工并保持其积极性的方法，使用谈判技术促进不同观点的各方识别共同目标并共同努力。 5. 授权 - 应用各种技术赋权个人和团队，识别授权的常见障碍和相应的克服策略。 C. 团队及团队过程 1. 团队类型 - 识别和描述不同类型的团队及其目的，包括流程改进、自治团队、临时或特设项目、虚拟团队和工作组。 2. 团队发展阶段 - 描述团队发展阶段（形成、风暴、规范、执行）如何影响领导风格。 3. 团队建设技术 - 应用基本团队建设步骤，例如使用破冰活动增强团队成员之间的介绍和归属感。 4. 团队角色与责任 - 定义和描述与团队支持和有效性相关的典型角色（如促进者、领导者、流程负责人等）。 5. 团队绩效与评估 - 根据既定指标评估团队绩效，以达成目标和目的，决定何时奖励团队并庆祝成功。 D. 职业道德 - 识别和应用符合职业道德规范的行为和行动。 认知水平基于布鲁姆的分类法，涵盖记忆、理解、应用、分析、评估和创造等不同层次的思维能力。 通过本课程，学员将获得管理和领导力方面的深厚知识，为CMQ/OE认证考试做好充分准备。
Comprehensive Certification Prep Course - Part I: LeadershipWhat is covered in this course?This course is fully aligned with the updated CMQ/OE Body of Knowledge - Part I ( FIFTH EDITION 2021 )Part I. Leadership A. Organizational StructuresDefine and describe organizational designs (e.g., matrix, flat, and parallel) and the effect that a hierarchical management structure can have on an organization. (Apply)B. Leadership Challenges1. Roles and responsibilities of leadersDescribe typical roles, responsibilities, and competencies of People in leadership positions and how those attributes influence an organization's direction and purpose. (Analyze)2. Roles and responsibilities of managersDescribe typical roles, responsibilities, and competencies of people in management positions and how those attributes contribute to an organization's success. (Analyze)3. Change managementUse various change management strategies to overcome organizational roadblocks, assess impacts of global changes, achieve desired change levels, and review outcomes for effectiveness. Define and describe factors that contribute to an organization's culture. (Evaluate)4. Leadership techniquesDevelop and implement techniques that motivate employees and sustain their enthusiasm. Use negotiation techniques to enable parties with different or opposing outlooks to recognize common goals and work together to achieve them. Determine when and how to use influence, critical thinking skills, or Socratic questioning to resolve a problem or move a project forward. (Create)5. EmpowermentApply various techniques to empower individuals and teams.Identify typical obstacles to empowerment and appropriate strategies for overcoming them. Describe and distinguish between job enrichment and job enlargement, job design, and job tasks. (Analyze)C. Teams and Team Processes1. Types of teamsIdentify and describe different types of teams and their purpose, including process improvement, self-managed, temporary or ad hoc (special project), virtual, and workgroups. (Understand)2. Stages of team developmentDescribe how the stages of team development (forming, storming, norming, performing) affect leadership style. (Apply)3. Team-building techniquesApply basic team-building steps, such as using ice-breaker activities to enhance team introductions and membership, developing a common vision and agreement on team objectives, and identifying and assigning specific roles on the team. (Apply)4. Team roles and responsibilitiesDefine and describe typical roles related to team support and effectiveness, such as facilitator, leader, process owner, champion, project manager, and contributor. Describe member and leader responsibilities with regard to group dynamics, including keeping the team on task, recognizing hidden agendas, handling disruptive behavior, and resolving conflict. (Analyze)5. Team performance and evaluationEvaluate team performance in relation to established metrics to meet goals and objectives. Determine when and how to reward teams and celebrate their success. (Evaluate)D. Code of EthicsIdentify and apply behaviors and actions that comply with this code. (Apply)LEVELS OF COGNITIONBASED ON BLOOM'S TAXONOMY Remember: Recall or recognize terms, definitions, facts, ideas, materials, patterns, sequences, methods, and principles.Understand: Read and understand descriptions, communications, reports, tables, diagrams, directions, and regulations.Apply: Know when and how to use ideas, procedures, methods, formulas, principles, and theories.Analyze: Break down information into its constituent parts and recognize their relationship to one another and how they are organized; identify sublevel factors or salient data from a complex scenario.Evaluate: Make judgments about the value of proposed ideas, solutions, et cetera, by comparing the proposal to specific criteria or standards.Create: Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before; identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn.
