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所在平台: Udemy |
课程主页: https://www.udemy.com/course/cisco-customer-success-manager-dtcsm-820-605-csm-training/
课程评论：没有评论
课程名称：Cisco客户成功经理（DTCSM）：820-605 CSM培训 概述：本课程旨在帮助学员成功履行客户成功经理（CSM）的角色，使客户能够从其解决方案中获得价值并实现商业目标。课程提供基于真实案例的实战学习，通过实践练习来增强信心。在高互动性的课程中，学员将练习和掌握核心任务，使用最佳实践工具和方法，并获得来自讲师和同伴的反馈。 本课程重点理解客户生命周期及如何优化这一过程，以提升客户感受到的价值，最大化客户忠诚度，提高续约或扩展商业机会的可能性。同时，课程还帮助学员为820-605 Cisco客户成功经理（CSM）考试做准备。通过此考试，学员将获得Cisco客户成功经理专家认证。 考试内容预览：820-605 CSM考试认证学员在开发和整合解决方案、识别采用障碍及采取相应措施、实施采用框架以及解读客户使用数据方面的知识和技能，指导客户进行续约并发掘新的销售机会覆盖整个客户生命周期。 课程目标：完成本课程后，学员应能够： - 描述客户成功经理的角色 - 了解客户成功经理使用的工具以确保客户体验 - 描述客户体验的生命周期方法 - 概述向订阅经济的过渡 - 了解客户和行业趋势 - 明确客户成功及CSM角色 - 参与客户成功的互动 - 应对客户成功过程中的障碍 - 进行客户成功管理活动 - 制定成功计划要素 此课程将为您提供必要的知识和技能，以成为一名成功的客户成功经理。
This Cisco Customer Success Manager course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.What to expect in the examThe 820-605 CSM exam certifies your knowledge and skills related to developing and integrating solutions, identifying adoption barriers and actions to remove them, implementing adoption frameworks, and interpreting customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.Course detailsObjectivesAfter taking this course, you should be able to:Describe the role of the Customer Success ManagerDescribe the tools that the Customer Success Manager uses to ensure customer experienceDescribe the lifecycle approach to customer experienceOutlineTransition to Subscription EconomyCustomer and Industry TrendsDefining Customer Success and the CSM RoleEngaging the Customer for SuccessEngaging the Customer for SuccessAddressing BarriersCustomer Success Management ActivitiesSuccess Plan ElementsCustomer Success Management Activities
