Chargeback Reason Codes in Card Payments

所在平台: Udemy

课程主页: https://www.udemy.com/course/chargeback-reason-codes/

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Coursera 课程总结:信用卡支付中的拒付原因代码 本课程深入探讨信用卡支付中至关重要的“拒付原因代码”。拒付是指持卡人因交易出现问题而要求退款,这给商家、收单行和发卡行都带来了巨大的挑战。 **课程内容概览:** * **拒付的本质:** 解释了拒付是什么,以及它为何对商家来说是“噩梦”。 * **原因代码的重要性:** 强调了理解不同原因代码对于处理拒付的重要性,即使这些代码会因信用卡公司而异,但存在普遍的模式。 * **主要拒付原因代码类别:** * **欺诈:** 包括未经授权或未识别的交易、欺诈性处理、受监控商户或受监控卡、EMV 责任转移等。 * **授权问题:** 如缺少或被拒的授权、已挂失/遗失/被盗卡、无效授权信息等。 * **处理错误:** 如延迟入账、无效交易代码或数据、重复付款或已通过其他方式支付、货币不匹配等。 * **消费者争议:** 涉及商品不符(假冒、虚假陈述、未送达等)、交易取消或不完整、未处理的退款等。 **目标学员:** 本课程适合任何处理信用卡交易的支付专业人士,特别是: * 希望直接参与争议管理或解决的专业人士。 * 希望了解不同争议解决方法(包括诉讼和 ADR,线上或线下)的人。 * 希望了解如何处理涉及商户和持卡人之间的争议(作为银行或商户)的人。 * 希望学习如何避免拒付及其相关原因代码的人。 * 希望了解如何通过协商、调解和/或仲裁等多种方法进行争议解决的人。 **课程优势:** * 提供 30 天退款保证,无风险学习。 * 推荐使用免费预览视频,确保课程内容适合您。 * 是更全面的“争议解决入门”课程的一部分。 如果您想深入了解信用卡支付领域的拒付问题,并提升您的争议解决知识,本课程将是您的理想选择。

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THE CHARGEBACK WAY OF LIFEYou may know that, for a merchant (or their bank, the acquirer/merchant bank), chargebacks are a nightmare.In short, a credit card owner claims they should obtain their money back due to something that went wrong in a transaction.And you'll find that fraud, disputes over the goods, authorization errors, and many other types come in here.Chargebacks represent difficult obstacles for both acquiring and issuing bank.You'll get to know each chargeback is usually represent by something called the "reason code", which (unsurprisingly), states the reason for that chargeback.Therefore, if you're any payment professional that deals with credit card transactions, you'll agree that intimately knowing the usual reason codes is essential.Naturally, you may know that these specific codes change, depending on the credit card company. But there are general patterns.In this course, you are going to learn about the most common types of chargeback reason codes.P.S.: This course is part of my larger, more comprehensive "Introduction to Dispute Resolution Course".THE PERFECT COURSE.FOR WHOM?You'll find this course is targeted at different types of people. Naturally, if you're any current or future dispute management professional, you will find this course useful. But if you're any other professional that aims to know more about how disputes are resolved, you will also find value in it.More specifically, you're the ideal student for this course if:You will directly deal with dispute management or resolution;You want to know more about the different types of dispute resolution (both litigation and ADR, offline or not);You want to specifically know how to address disputes involving merchants and cardholders (as a bank or merchant);You want to know more about the different types of reason codes for chargebacks (and how to prevent them);You want to know how to perform dispute resolution using multiple methods (negotiation, mediation and/or arbitration);LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.You'll learn about the major categories of chargeback reason codes: fraud, authorization errors, processing errors, customer disputes;You'll learn about the usual types of chargeback reason codes due to fraud (not authorised or recognised transactions, fraudulent processing, monitored merchant or monitored card, the EMV liability shift);You'll learn about the usual types of chargeback reason codes due to authorization issues (missing or declined authorisation, card in recovery/lost card/stolen card, invalid authorization information),You'll learn about the usual types of chargeback reason codes due to processing errors (late presentment, invalid transaction code or invalid transaction data, duplicated payment or paid by other means, currency mismatches);You'll learn about the usual types of chargeback reason codes due to consumer disputes (mismatches in terms of goods - counterfeit, misrepresented, not delivered, others - cancelled or incomplete transactions, credit not processed);MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your dispute resolution knowledge to the next level.it would be a pleasure to have you as a student.See you on the other side!

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