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所在平台: Udemy |
课程主页: https://www.udemy.com/course/change-management-and-continuous-service-improvement/
课程评论：没有评论
课程名称：变更管理与持续服务改进 课程概述：欢迎参加我们的变更管理与持续服务改进课程！变更无处不在，无论您是否已经建立了变更管理流程。与其抵制变更，不如利用它来实现更好的服务质量。在本课程中，您将学习如何通过持续服务改进来提升服务品质。 我们的目标是帮助您理解变更管理的运作方式，并建立一个可重复的变更流程。您将学习如何像项目一样管理服务组织中的变更，遵循最佳实践实施结构。这将使您能够在变化中保持领先，掌控不断变化的组织。 课程开始时，我们将回顾一些常见的服务管理流程。随后，您将学习如何将变更管理作为监控和改善服务质量的工具。您将开发一个可重复的流程，包括工作流、程序、角色和责任以及政策。我们将指导您在变更管理的各个项目阶段，如何让合适的团队成员参与，并利用变更管理流程实施持续服务改进周期。 在课程的最后一个模块中，我们将整合所学内容，制定行动计划。通过反向设计期望的最终结果，您将能够设定并沟通在服务管理旅程中的有意义的短期和长期目标。 不要让缺乏变更管理阻碍您前进。通过适当的变更管理流程实现和控制变更，您将获得优势，避免项目风险。我们的课程特别适合希望在服务组织中有效控制和管理变更的流程经理、所有者和协调员，而不引入过多的官僚主义。 立即加入我们，探索通过结构良好和有计划的变更和发布所能获得的重大成本节约和效率提升。控制变更的过程可能并不简单，但当您专注于正确的结果和目标时，您的努力是值得的。准备好开始了吗？
Welcome to our Change Management and Continuous Service Improvement course!Change is happening all the time, whether you have a change management process in place or not. But instead of resisting change, why not leverage it for something better? With our course, you'll learn how to improve your service quality through continuous service improvement.Our objective is to help you understand how change management works, and to establish and implement a single repeatable process of change. We'll teach you how to manage change in your service organization like a project, following a best practice implementation structure. This will enable you to stay ahead of change and remain in control of an ever-changing organization.To ensure we're all on the same page, we'll begin with a recap of some of the common service management processes. From there, you'll learn how to apply Change Management as an instrument to monitor and improve service quality. You'll develop a single repeatable process, including workflows, procedures, roles and responsibilities, and policies. We'll show you how to involve the right team members at each project phase within the functional areas of change management, and how to leverage the change management process to implement a continuous service improvement cycle.In the last module of the course, we'll put everything we've learned together and create an action plan. By working backwards from the desired end results, you'll be able to set and communicate meaningful short-term and long-term goals on your service management journey.Don't let a lack of change management hold you back. By implementing and controlling change through a proper and appropriate change management process, you'll gain terrain and avoid the risk of projects being at stake. Our course is designed for process managers, owners, and coordinators who want to know how to control and manage Change in their service organization, without introducing too much bureaucracy with formalized process models.Join us now to discover the considerable cost savings and efficiencies that can be gained from well-structured and planned changes and releases. Controlling change may not be an easy process, but your effort is well worth it when you focus on the right outcomes and objectives. Are you ready to get started?
