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所在平台: Udemy |
课程主页: https://www.udemy.com/course/certified-business-process-mapping-associate/
课程评论：没有评论
课程名称：业务流程映射 概述：该课程于2022年3月全面重新设计，简化并重新录制。整个课程进行了全面的更新。更新内容包括对所有技术错误的修正，以及增加了一本关于流程分析与改进技术的47页小册子。 业务流程映射是业务流程管理（BPM）、流程卓越、运营卓越、流程再造、质量改进和精益六西格玛等各项倡议的第一步。通过本课程，您将能够映射任何业务流程，定义公司范围内的流程景观，识别改进流程的机会，理解流程映射的完整生命周期，学习流程、工作、活动、功能之间的区别，并了解什么是增值活动。您还将学习仅使用四个符号来映射任何流程。课程中将详细介绍一个实际案例研究，确保您深入了解流程映射并能在实际业务场景中应用。 本课程采用LateralSkills的LEARN, APPLY, GROW方法。这是一种我们为所有培训项目（包括内部和在线培训）所开发和实践的方法。此方法将确保您在客户旅程映射的学习上获得最佳效果，以及在实际场景中应用客户旅程映射，从而提升您在客户旅程和体验映射方面的专业技能。 学习（LEARN）：首先，我们将通过多个实际案例阐明基础概念。您将学习各个概念的WHAT、WHY、HOW和WHEN。 应用（APPLY）：在完全理解概念和技巧后，我们将通过实际场景逐步指导您掌握方法。您还将接受持续评估、参与活动和案例分析，以帮助您将新知识融入技能中，确保对各种概念的理解得到验证。 成长（GROW）：您可以将新获得的技能应用于职业生涯中，推动您的职业发展。我们将提供支持，确保您能够在实际场景中进行应用。 课程包含内容： - 业务流程映射的基础概念，包括流程类型、流程层级、流程分类、流程映射生命周期、流程分析与改进技术。 - 高质量的视频讲座，简明易懂地解释各类术语。 - 直接切题的讲座。 - 增加知识保留的训练活动。 - 确认您学习和理解每个主题的测验。 - 完全可编辑的模板。 - 可下载的资料。 - 终身访问培训内容。 本课程将帮助您掌握业务流程映射的核心技能，提升您的专业能力，为您的职业发展奠定基础。
26-Mar-22 Update: Entire course redesigned, more simplified, and re-recorded. A complete refresher has been done.____________________________________________________________________________________________________________________________________25-Jan-17 Update: All technical and other errors corrected. A 47-page booklet on process analysis and improvement techniques added.____________________________________________________________________________________________________________________________________Process mapping is the first step to any initiative on Business Process Management (BPM), Process Excellence, Operational Excellence, Process Re-engineering, Quality Improvement, and Lean Six Sigma.In this Business Process Mapping course, you will be able to map any business process, define company-wide process landscape, identify opportunities for process improvement, understand the complete life cycle of process mapping, learn the difference between process, work, activity, function, understand what is value-added activity.You will also learn how to map any process using only four symbols. A detailed walk-through of a real-life case study will ensure that you will get in-depth knowledge of process mapping and apply it in your real business scenarios.The LateralSkills's LEARN, APPLY, GROW approach.The course is based on LateralSkills's LEARN, APPLY, GROW technique - a method that we have developed and practice for all of our training programs both in-house as well as virtual training programs.This approach will ensure that you the best learning on customer journey mapping, application of customer journey mapping in real-life scenarios, and enabling you to grow your professional skills on the customer journey and experience mapping.LEARN: First, we will demystify the foundation concepts with several real-life examples. You will also learn WHAT, WHY, HOW, and WHEN to use each concept.APPLY: Once you fully understand the concepts and techniques, we will take you step-by-step through KNOW-HOW with real-world scenarios so that you can learn how to apply it in your examples. You will also go through continuous assessment, activities, and cases to integrate the new knowledge into your skills. This will also ensure the validation of your understanding of various concepts.GROW - You can put the newly acquired skills in your profession and advance your career. You will get all the support from us to ensure application in your scenarios.What is included in this course?You will learn the foundation of concepts on process mapping types of business process, process hierarchy, process taxonomy, process mapping life-cycle, process analysis, and process improvement techniques.High-quality video lectures with the simplest explanation of each jargonClear, concise, and to-the-point lecturesTraining activities to increase knowledge retentionQuizzes to validate your learning and understanding of each topicFully Editable TemplatesDownloadable handoutsLifetime Access to training content
