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所在平台: Udemy |
课程主页: https://www.udemy.com/course/certificate-course-in-aviation-and-hospitality-management/
课程评论：没有评论
课程名称：航空管理证书课程 - 地面/机舱工作人员 课程概述： 本课程旨在帮助学员掌握航空管理领域所需的广泛知识和技能，尤其聚焦于地面和机舱服务。学员将深入学习货物处理、机场跑道、航站楼、危险品管理、航空安全、机队管理和地面处理等内容。 课程内容包括： 1. 航空行业的基本知识、法规和运营标准。 2. 地面处理和航班服务的具体操作，包括航站楼和飞机内外的管理、乘客服务、紧急情况应对（如炸弹威胁和劫持事件）、起飞、巡航和降落前的机舱准备。 3. 航空法、财务和保险，及相关管理机构的作用。 4. 各类设备的使用，包括行李装卸设备、推车、地面电源单元等。 5. 运营流程的简介，从飞机着陆后的滑行、指挥、停靠到推回起飞的全过程。 6. 企业形象提升、面试技巧、肢体语言、有效沟通等职场软技能培训。 7. 顾客关系管理（CRM）和超过1000个测验，以巩固学习效果。 通过此课程，学员将能有效分析和解决问题，制定和实施管理措施，培养在航空及酒店行业中担任高管或经理的能力。
A Student will demonstrate:Extensive knowledge about Cargo, Ramp, Terminal, Dangerous Goods Regulations, Aviation safety, fleet management, Ground handling/ Inflight, Regulatory management and moreEquipped with skills and Knowledge that are required to fulfill the role of an Executive/ Manager in the Aviation industry.Performs work activities effectively and efficiently to the standards expected in the operations required in the Aviation industry/hospitality sectors.Analyses situation, identifies problems, formulates solutions and implements corrective and/or mitigating measures and action management into service operations.Demonstrate the ability to develop, examine, question, and explore perspectives or alternatives to problems in day today operations.Airport Ground Handling and Inflight Operations- Terminal/ Ramp/ Aircraft Exteriors and Interiors/ Cabin and Catering/ Passenger handling and services both inflight and on ground/ Cabin Emergencies, threats and challenges- Bomb Threat/ Hijack, announcements, First Aid, Cabin preparation for take off/ cruise and landing. Aviation Law, Finance and Insurance/ Governing Bodies. Various Powered and Non Powered Equipments used in Terminal - Ramp operations/ marshaling and signals/ Runway Airside lightings. Ground Handling Agencies/ Operators worldwide. A brief on the process of operations- After aircraft Landing, Taxing, Marshaling, Parking, Push back, Taxing, take off. A brief on the equipments like tow bars, push back trucks, baggage loaders, dollies, Ground Power Unit, chocks and tripod jacks etc. Complimentary Corporate Grooming, Interview Skills, Body language, Effective Communication training, Customer Relationship Management- CRM and over 1000 Quiz included .
