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所在平台: Udemy |
课程主页: https://www.udemy.com/course/calm-an-angry-person/
课程评论：没有评论
课程名称：如何快速化解他人的愤怒 课程概述：本课程教授与愤怒人士交往时需要遵循的五个关键步骤。学习正确的策略、工具和技巧，将帮助你有效地平息愤怒情绪。此外，本课程还将强调在与愤怒者交流之前，先让他们冷静下来是多么重要。通过学习愤怒时人们身上发生的变化，你将掌握化解愤怒的实用方法。这些步骤常常应用于客户服务人员的培训中。通过学习和在安全的环境中练习，你将获得处理愤怒人士时所需的自信和能力。 建议系统地学习本课程，不要急于求成。当逐步介绍不同策略时，请找一个合适的伙伴进行练习，最好是能够演绎愤怒情绪的人。在安全的环境中进行练习，将帮助你为真实场景做好准备。请注意，本课程提供的是实用有效的步骤，内容通俗易懂，并不适用于已在培训中学习过愤怒管理的专业人士。此外，本课程也并非冲突解决课程，后者通常会更深入，并涉及情绪管理的部分。
This course teaches the 5 key steps that you need to follow when you are confronted by an angry person. There are certain strategies, tools, and techniques you need to use in order to effectively calm an angry person down, and certain approaches you must avoid at all costs. You will learn what changes take place to a person who becomes angry and why it is so important to calm that person down before you try to enter into conversation with them. This course teaches you how to do this. The steps shared in this course are often taught to customer service staff. Take on board the learnings, and practice in a safe environment, and you've be amazed and delighted with your new found confidence and abilities when next having to deal with an angry person. My suggestion is not to rush your way through this course. Systematically practice the different strategies as you are introduced to them. For this you will need a partner - ideally somebody who is good at pretending they are angry! Practicing in a safe environment will prepare you for a real event. Please Note: this course covers practical steps you can follow and the content is presented in layman terms. It is not designed for health professionals who most probably already have covered anger management as part of their training. Nor is this a Conflict Resolution course; this would be far more in-depth and would incorporate a small component on anger management.
