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所在平台: Udemy |
课程主页: https://www.udemy.com/course/c_c4h510-sap-service-cloud/
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课程名称：C_C4H510_21 - SAP Service Cloud 2111考试题库 课程概述：此练习测试适用于旧版本的SAP认证C_C4H510_04 - SAP认证应用助理 - SAP服务云2011。课程提供115道以上的模拟考试题，帮助您为C_C4H510_21认证做好准备。所有相关主题领域均在此练习测试中涵盖。努力在此次测试中至少获得85%的分数，如果您能够通过我们的模拟测试，那么您就为真实的SAP认证考试做好了充分的准备。 SAP认证考试详情： - 考试ID：C_C4H510_21 - 标题：SAP认证应用助理 - SAP服务云2111 - 级别：助理 - 考试题数：80题 - 及格分数：65% - 考试时长：180分钟 - 语言：英语 附加准备材料： - 课程或参与者手册 C4H440（SAP Cloud for Customer 2111） - 课程或参与者手册 C4H510（SAP Cloud for Customer 2111） 主题领域： 1. 服务对象（>12%）：解释注册产品及其在服务票中的使用，解释已安装基础及其在服务票中的功能，解释保修管理及其在服务票中的应用。 2. 服务元素和通知（8%-12%）：设置服务水平、类别并定义服务流程的工作分配规则，配置通知流程及其条件和操作。 3. 个性化和可扩展性（8%-12%）：识别如何使用个性化和可扩展性，包括混合应用和自定义业务对象。 4. 报告（8%-12%）：利用MS Excel与SAP Cloud for Customer报告，识别自定义报告和交互式仪表板的不同组件。 5. 基本设置（8%-12%）：识别SAP Cloud for Customer实现中使用的标准实施方法，识别微调时间表和依赖关系，并根据客户的业务需求调整预定义设置。 6. 数据管理（8%-12%）：使用数据迁移模板，排除数据迁移问题并理解大数据维护，描述SAP预打包的集成场景及与系统集成相关的最佳项目管理实践。 7. 服务业务流程（8%-12%）：识别不同的服务过程及其能力，解释服务票中的时间记录和履行。 8. 交流渠道和知识库（8%-12%）：服务票的交流渠道，SAP服务云中的知识库。 本课程旨在帮助学生全面了解SAP服务云的相关知识，为他们的职业发展奠定坚实基础。
This practice test is also suitable for the old version of of the SAP Certification C_C4H510_04 - SAP Certified Application Associate - SAP Service Cloud 2011.This course offers 115+ exam questions to prepare for your C_C4H510_21 certification. All of the relevant topic areas are covered in this practice test. Try to score at least 85% in this test. If you manage to pass our practice test, you are well prepared for the real SAP certification exam.Details of the SAP Certification Exam:ID: C_C4H510_21Title: SAP Certified Application Associate - SAP Service Cloud 2111Level: AssociateExam: 80 questionsCut Score: 65%Duration: 180 minsLanguages: EnglishAdditional Preparation Material:Course or Participant Handbook C4H440 (SAP Cloud for Customer 2111)Course or Participant Handbook C4H510 (SAP Cloud for Customer 2111)Topic Areas:Service Objects: >12%Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.Service Elements and Notification: 8% - 12%Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.Personalization and Extensibility: 8% - 12%Identify how to use personalization and extensibility, including mashups and custom business objects.Reporting: 8% - 12%Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.Basic Setup Settings: 8% - 12%Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer's business requirements.Data Management: 8% - 12%Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.Service Business Process: 8% - 12%Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.Communication Channel and Knowledge Base: 8% - 12%Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.Maintenance Plan:
