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所在平台: Udemy |
课程主页: https://www.udemy.com/course/business-process-outsourcing-o/
课程评论：没有评论
课程名称：业务流程外包（BPO） 概述：本课程非常适合那些在将工作外包给第三方供应商时面临各种挑战的组织，以及接收这些工作的第三方供应商。课程的主要目标是让读者了解业务流程外包的必要性、BPO现象的驱动因素、外包业务流程时需考虑的要素、国内政治对BPO的影响、BPO业务的绩效评估步骤、BPO现象的缺点、以及高效管理BPO的技巧等内容。 在课程的引言部分，通过Magnacom电子公司的实际案例，描述了该公司如何外包其客户服务业务。课程详细说明了BPO的必要性，并通过多项选择题清晰阐述了选择BPO合作伙伴时需要考虑的重要因素。此外，课程还探讨了BPO行业面临的挑战和威胁。 本课程特别推荐给计划将其运营外包给他人的组织，并提供了以下高效BPO管理的小贴士： - 充分了解您的目标市场，了解客户的品味和偏好，以满足其期望。 - 注意周围的最新动态，时刻保持对BPO行业趋势的了解，查阅各类商业杂志、宣传册、目录和报纸，获取最新发展信息。 - 为所有费用（包括固定和变动成本）设定预算，并尽量遵守预算。 - 参加短期的BPO管理课程，以熟悉BPO业务管理的基本概念，帮助您成功建立和运营BPO业务。 总之，本课程为希望有效管理业务流程外包的各类组织提供了宝贵的知识和实用的技能。
Best suited for those organizations which face roller coaster of challenges while outsourcing the work to third-party vendors and also for third-party vendors who get work from such organizations. The course aims at educating the reader on areas like Need for Business Process Outsourcing (BPO), Drivers of the BPO Phenomenon, Elements to Consider to Outsource a Business Process, Effect of Domestic Politics on BPO, Steps for Measuring Performance of BPO Business, Disadvantages of the BPO Phenomenon, Tips for Efficient BPO Management, etc.The introduction part describes why and how Magnacom Electronics outsourced the customer service part of business operations. The need for Business Process Outsourcing is very explained throughout the course.The important concept of Factors to Consider for Selecting BPO Partner is clearly explained with the help of a Multiple Choice Question.The real life explains about the challenges and threats that the BPO sector faces.Highly recommended for organizations planning to outsource their operations to others.The following are a few tips for efficient BPO Management:•Know your target market well. Find out more about the tastes and preferences to meet your clients' expectations.•Know what is happening around you. Keep yourself updated with the latest trends in the BPO industry. Check out various business magazines, brochures, catalogues, newspapers for the latest developments.•Set a budget for everything including fixed as well as variable costs and try to stick to the budget as far as possible.•Take a short term course in BPO Management to make yourself well versed with the basic concepts of BPO Business Management and so on which would help you set-up and run the BPO Business successfully.
