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所在平台: Udemy |
课程主页: https://www.udemy.com/course/business-process-management-expert/
课程评论：没有评论
Coursera 课程“业务流程管理专家 (BPM) 权威课程” (Business Process Management Expert (BPM) Master Class) 是一门深入探讨流程管理核心理念与实践的综合性课程。该课程包含超过 5 小时的视频内容和 90 多个课程单元，并提供一对一的个人辅导。 本课程将引导您全面理解**流程管理的重要性**，解释其为何对组织至关重要，以及公司为何对此类管理方式给予高度关注。 课程深入浅出地讲解了**结构与流程组织的基础知识**，阐释了结构组织和流程组织的概念及其联系，并介绍多种组织形式，如职能型、事业部型、矩阵型和流程型组织。重点将解析流程型组织的概念、优势与劣势。 在**流程基础**部分，您将学习流程的定义、实例，理解管理流程、核心流程和支持流程等不同流程类型，探讨流程层级、价值创造和价值链的概念，介绍波特的价值链模型，并重点讲解端到端流程，例如订单到现金 (Order-to-Cash, O2C) 流程。 **业务流程管理基础**将涵盖管理的含义以及流程管理的目标，解析其战略定位、核心任务、所追求的价值以及中长期影响。 **进阶任务类型**部分，课程将区分复杂（complex）与棘手（complicated）任务的定义，探讨不同流程类型的分类及其复杂性。区别项目与流程，并分析项目管理、Scrum、Kanban 和流程管理等管理概念分别适用于哪些任务类型。 通过**具体案例进行的进阶流程管理**，课程将介绍实施流程管理的模型，以及如何在具体公司中应用流程生命周期。详细解读流程战略、流程文档、流程分析与优化、流程实施、流程执行和流程控制等阶段，并展示实施这些阶段的实际方法。课程中将穿插讲解核心竞争力、流程图、流程目标、建模指南、价值链图、可视化技术、复盘、瓶颈和根本原因分析、控制循环、流程审计、评估和成熟度级别、以及样本 KPI 等关键术语。 **进阶流程管理**将深入剖析流程生命周期，区分战略性与操作性流程管理，并介绍相关任务和方法，同时重点介绍关键角色，如流程所有者 (process owner)。 **进阶实施与影响**将分析组织在从职能型向流程导向型结构转型过程中面临的变革及其后果，如分散化、层级瓦解和“筒仓效应”的打破。课程还将探讨组织和专家在转型过程中可能遇到的阻力与挑战，如权力与控制的丧失、组织惯性、文化阻力等，并提供“平稳”实施流程管理的成功因素。最后，课程将分享如何证明流程管理的价值，以及如何有效展示其成果，并解答一系列常见问题 (FAQs)。
Would you like to dive deeper into process management? Do you finally want to understand what it's all about and how process management can be implemented? Then this course is perfect for you.You'll have access to 5 hours of video content and over 90 lessons. Plus, you will receive 1-on-1 personal support from me.What exactly will you learn in this course?1. The Importance of Process Management: Why is process management important for organizations, and why do companies focus on it?2. Basics of Structural and Process Organization: What do the terms structural and process organization mean? How are these concepts connected? What types of organizational forms exist (functional, divisional, matrix, and process organization)? What is a process organization, and what are its advantages and disadvantages?3. Process Fundamentals: Here, you'll learn what a process is. What are some examples? What do the different types of processes mean (management, core, and support processes)? What are process levels? What does value creation mean, and what are value chains? How does Porter's value chain look? What are end-to-end processes, and what does the Order-to-Cash (O2C) process look like?4. Fundamentals of Business Process Management: What does management mean, and therefore, what does process management entail? How is its strategic positioning understood? What are the tasks in process management? What goals does process management pursue, and what value and medium-term impact can it provide?5. Advanced Task Types: What does the distinction between complex and complicated mean? What different process types exist, and how can they be categorized as complex or complicated? What is a project, and how do projects and processes differ? For which task types (complex, complicated) are different management concepts such as project management, Scrum, Kanban, and process management suitable?6. Advanced Process Management by Example: What model can be used to implement process management? How can the process lifecycle be applied to a specific example company? What do the phases of process strategy, process documentation, process analysis and optimization, process implementation, process execution, and process controlling mean? What methods can be used to implement these phases, and what does this look like in practice? Various terms will be discussed, such as core competency, process map, process objectives, modeling guidelines, value chain diagram, different visualization techniques, retrospectives, bottleneck and root cause analysis, control loops, process audit, assessment and maturity levels, and sample KPIs.7. Advanced Process Management: In this section, the process lifecycle will be discussed in detail. You'll also learn about the distinction between strategic and operational process management and the related tasks and methods. Additionally, a critical role model, such as the process owner, will be introduced.8. Advanced Implementation and Impact: What changes will organizations face when transitioning from a functional to a process-oriented structure? What are the consequences for companies? Keywords: decentralization, dismantling of hierarchies, and breaking down silos. What resistance and challenges must companies and experts deal with? Keywords: loss of power and control, organizational inertia, cultural resistance. What are the success factors for a "smooth" implementation of process management? How can process management prove its value, and what ideas are helpful in demonstrating this? Finally, I'll provide an overview of frequently asked questions (FAQs) that I often encounter.
