Effective Business English for Service Staff

所在平台: Udemy

课程主页: https://www.udemy.com/course/business-english101/

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课程简介

**课程名称:** 服务行业商务英语实战指南 **课程概述:** 本课程专为非英语母语的服务行业工作人员设计,旨在提升他们在商务英语沟通中的实际应用能力。无论您需要组织英文会议、接听客户电话、发送商务邮件,还是参加英语工作坊,本课程都将为您打下坚实基础。 **学习内容包括:** * **会议管理:** 学习规划会议、撰写会议议程及会议记录。 * **电话沟通:** 掌握接听电话、记录留言的技巧。 * **客户接待:** 学习如何得体地接待访客。 * **商务写作:** 练习撰写关于公司、产品或服务的英文邮件。 * **客户交流:** 提升与客户或潜在客户进行英文交流的能力。 **目标学员:** * 从事行政或销售工作 * 英语水平处于初级中等或中等 **课程特色:** * 由经验丰富的商务英语培训师授课,拥有9年以上在德企及个人培训经验,并在澳大利亚公共及私营部门有多年工作经验。 * 采用“在实践中学”的教学方法,让您边听、边看、边读、边写,并亲手制作会议邀请函、议程、会议记录等。 * 通过模拟电话交流,学习记录留言,并撰写产品和服务介绍。 * 提供直接的师生互动,教师将全程指导。 **课程目标:** 学完本课程后,您将能自信、有效地进行商务英语沟通。

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课程详情

Do you organise in English-language meetings? Take phone calls from English-speaking clients? Need to send English emails? Attend trade fairs where English is spoken?And is English your second language?This course is for non-native English speakers needing frontline skills in:planning meetingspreparing meeting agendas and writing the minutestaking phone calls and messagesgreeting visitors to the companysending English emails about your company, products or servicestalking to clients or potential customers So if you work in administration or sales, and if you have lower-intermediate or intermediate English language skills then this course is for you!I'm a professional, qualified and experienced English trainer with over 9 years' experience teaching business English to companies and individuals here in Germany. I base my training on many years' experience working in the public and private sectors in Australia, and believe that learning by doing is the most effective way. In this course you'll listen, watch, read, write and produce your own meeting Invitations, Agendas, Minutes and more! You'll hear phone calls, take messages, write about your products and services. And - you'll have direct contact with me, your teacher, and I'll work with you every step of the way.By the end of this course you will be a confident and effective communicator in Business English!

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