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所在平台: Udemy |
课程主页: https://www.udemy.com/course/business-english-customer-service/
课程评论：没有评论
本课程《商务英语 - 客户服务 - 词汇与技能》由 Francis 主讲，旨在帮助学员提升商务英语能力，以应对客户投诉、解决问题并建立良好的客户关系。 **课程适用人群：** * **在职客户服务人员：** 提升日常工作中处理客户的商务英语沟通能力。 * **期望在英语环境中工作者：** 即使目前非客户服务岗位，课程所教授的商务英语，如邮件沟通、恰当的语气等，对未来许多需要客户互动的工作岗位都至关重要。 * **在校生/应届毕业生：** 无论是否计划从事客户服务，本课程能普遍性地提高客户服务方面的英语技能，为求职增添优势。 **课程内容概览：** * **单元一：引言** - 课程介绍，明确学习目标。 * **单元二：处理咨询** - 学习如何最佳地回应客户或潜在客户的问询。 * **单元三：采取行动** - 掌握在为客户提供帮助时所需使用的英语表达。 * **单元四：处理投诉** - 学习如何礼貌且专业地处理不满意客户。 * **单元五：建立关系** - 学习如何与客户建立并长期维护积极的联系。 * **单元六：结论** - 课程总结，并探讨后续学习方向。 **课程亮点：** * **讲师经验丰富：** 讲师拥有超过12年的英语教学经验，包括雅思考官经历，善于将学习过程变得有趣且实用。 * **贴近实际：** 课程内容基于真实工作场景，教授学员可立即应用于实践的商务英语。 * **学员口碑良好：** 已有超过10万名学生通过讲师的课程提升了商务英语及整体英语水平。 **学习收获：** * **提升客户服务中的商务英语口语信心：** 更自信地与客户进行互动。 * **改善商务英语写作技巧：** 能够撰写清晰、专业的邮件和信息。 * **获得实用的商务英语知识：** 学习能在工作中派上用场的英语，不仅限于客户服务领域。 本课程将帮助您将商务英语能力提升至新高度。
Hello! I'm Francis, and I'm excited to be your guide on Udemy for this course, Business English - Customer Service.This course is all about helping you get better at using your Business English skills to deal with complaints, resolve issues and build customer relationships.Who Is This Course For?You Work in Customer Service: If your job is to handle your company's interactions with clients, this course will make your Business English better for work.You Want to Work in English: It doesn't matter if you're not in Customer Service now. If you want a job where you need to speak English, this course is for you. In many jobs, you need to know a little about dealing with customers, such as how to send emails or the appropriate tone to use.You're Still Studying/Recently Graduated: If you are looking for your first job, speaking English or not, this Business English course will help you improve your Customer Service skills more generally.What Will You Learn?Business English - Customer Service - Unit 1 - Introduction: First, we'll say hello and tell you what this course is all about.Business English - Customer Service - Unit 2 - Handling Enquiries: learn how best to respond when customers or potential customers contact you.Business English - Customer Service - Unit 3 - Taking Action: learn the language you need to use when taking steps to help your customer.Business English - Customer Service - Unit 4 - Dealing with Complaints: learn how to deal with unhappy customers in a polite and professional way.Business English - Customer Service - Unit 5 - Building Relationships: learn how to build and maintain a positive connection with your customer over time.Business English - Customer Service - Unit 6 - Conclusion: We'll wrap up everything you've learned and talk about what's next.Why Join This Course?Learn From Experience: I've been teaching English for over 12 years, including time as an IELTS examiner. I know how to make learning fun and useful.Real Situations: This course uses examples from the real world of work. You'll learn Business English that you can use right away. Plus, you'll learn from my experience of keeping my own customers happy.Join Many Happy Students: Over 100,000 students have already improved their Business English (and English in general!) with my courses. You can be next!What Will You Gain?Speak About Customer Service: Feel more confident in your Business English when handling interactions with clients.Better Business English Writing Skills: Write emails and messages that are clear and professional.Useful Business English Knowledge: Learn English that will help you at work, not just in Customer Service.Ready to Start?Join me in Business English - Customer Service. Let's take your English to the next level together. See you in class!
