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所在平台: Udemy |
课程主页: https://www.udemy.com/course/business-english-course-for-customer-service-professionals/
课程评论：没有评论
**Coursera课程总结：商务英语客户服务专业人士课程** 本课程旨在帮助客户服务从业人员提升商务英语沟通能力，以专业、有效地处理客户事务。课程内容广泛，涵盖了以下关键领域： * **理解客户服务核心：** 深入了解客户服务的各个方面，以及在实际工作中可能遇到的挑战。 * **商务英语的应用：** 学习在客户服务场景中使用恰当的商务英语词汇和表达，避免误解和冲突。 * **专业术语与语言的力量：** 掌握行业术语的运用，理解词语的“本义”与“引申义”，并学会如何更具影响力地进行沟通。 * **语音语调与跨文化沟通：** 学习提升语调，使英语发音更接近母语者，并了解西方文化视角下的冲突处理方法。 * **冲突管理与问题解决：** 掌握在客户服务中有效解决和管理沟通冲突的技巧。 * **专家见解与实践：** 课程包含专家建议、真实案例分析和练习，帮助学员巩固学习成果，成为客户服务领域的专家。 **通过本课程，学员将能够：** * 在客户服务工作中正确运用商务英语。 * 针对不同情境选择合适的英语沟通工具。 * 有效地化解和管理沟通冲突。
Learn all there is to know about Customer Service with Business English!Deal with clients like a pro!Have you found yourself in difficult situations when doing customer service? Maybe you are experiencing significant trouble in talking with native English speakers on the phone or knowing what words to say in order to not spark an argument. Whether you are just starting to work in customer service or are already in the field, this course is all about teaching you the finer parts of being a customer service representative using Business English.In this course, you are going to get an overview of the most difficult parts of doing customer service utilizing Business English. You are going to learn the importance of jargon and how to put it in action, as well as what is the difference between denotation and connotation and how to leverage that in order to speak more powerfully. You will learn the importance of intonation and how to sound more like a native speaker, as well as how to handle conflict from a Western point of view. Lastly, you will get exclusive tips and tricks from experts in the field.Our instructors have years of experience not only in customer service, but also in teaching English, and the expertly-crafted syllabus is designed to be easy to follow and thorough. We've even included plenty of real-life examples and quizzes for you to study and practice. That's why this is the only Customer Service with Business English course you'll ever need to become an expert in the field!Start learning today!After taking this course, you will be able to:Use Business English correctly in your customer service practiceUse the right communication tools in English for different situationsResolve and manage communication conflicts effectively
