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所在平台: Udemy |
课程主页: https://www.udemy.com/course/business-conversation-skills/
课程评论：没有评论
**课程名称：** 商务沟通：对话技巧 **课程概述：** 本课程旨在帮助您掌握在即时、涉及多人且无法预先编写脚本的商务对话环境中进行有效沟通的技能。学完课程后，您将能更清晰地理解如何与他人交流和倾听，以便推荐符合其需求的产品或服务。我们将把复杂的对话任务分解为简单的步骤，包括您可以提前准备的内容。课程将涵盖如何开启对话、了解和理解他人需求，以及如何克服常见的障碍，例如“不知道说什么”的恐惧。 **课程亮点：** * **实操性强：** 提供清晰的步骤，帮助您处理商务对话。 * **应对挑战：** 教授克服对话障碍和疑虑的方法。 * **适应性强：** 探讨如何将面对面沟通的技巧应用于电话和视频会议。 * **结构清晰：** 共11个短视频，每个部分（除引言外）都设有理解度检查。 **主要学习内容：** 1. **开启对话并建立联系：** 如何开始对话、与人建立融洽关系并找到共同点。 2. **理解需求并提供帮助：** 如何提问、理解他人需求以及如何提供有效的帮助。 3. **克服恐惧与异议：** 如何克服“不知道说什么”的恐惧，以及如何应对和克服异议。 4. **培养积极心态与适应性沟通：** 如何培养良好的沟通心态，以及如何适应电话或视频对话的沟通模式。
Conversation happens in the moment, involves at least one other person, and can't be scripted ahead. This can be scary.At the end of this course, you'll have a clearer sense of how to talk with and listen to people in order to recommend goods or services that meet their needs. You'll have some clear steps to take the complex task of conversation and break it down in simple steps, including what you can prepare ahead. We'll look at starting a conversation, learning about and understanding people's needs, and how to overcome common obstacles, including the fear of not knowing what to say.The course is designed as a series of 11 short videos with a way to check your understanding for each section except the intro. We will look at the approach, the challenges, and adapting face to face guidelines to phone or video calls. We will cover the following topics:How to start a conversation, relate to people, and find common ground.How to ask questions, understand people's needs, and how you can help.How to overcome the fear of not knowing what to say and how to overcome objections.How to develop the right mindset to communicate well and how to adapt to a phone or video conversation.
