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所在平台: Udemy |
课程主页: https://www.udemy.com/course/business-communication-skills-eq-intelligent-interactions/
课程评论：没有评论
**Coursera 课程总结：商业沟通技巧：情商与 NLP** 本课程旨在帮助学习者掌握在快节奏的全球商业环境中至关重要的沟通技巧，涵盖情商 (EQ)、神经语言程序学 (NLP)、领导力、冲突管理、影响力及自信心等多个方面。 **课程内容涵盖：** * **沟通基础：** 理解沟通全过程，识别并克服沟通障碍，以及学习“沟通饼图”模型。 * **一致性原则：** 统一语言、非语言和情感表达，掌握声调、语气的运用，并运用即兴表演增强沟通的灵活性。 * **情商的作用：** 认识情商对商业成功的关键性，学习管理影响沟通的情绪触发点，并拓宽沟通技能。 * **逻辑与影响力对话：** 平衡情感与理性沟通，学习自信处理异议，掌握逻辑沟通框架。 * **互动管理：** 管理情绪反应，提高在高压下的专注力、时间观和自我管理能力。 * **沟通觉察模型：** 运用“商业沟通觉察”框架分析互动，进行高风险沟通的精准分析，并运用思维导图进行策略性沟通规划。 * **倾听行为：** 评估倾听习惯，直接有效引导对话，并提高积极倾听能力。 * **商业沟通的 5C 原则：** 学习传递清晰、简洁、完整、准确、体贴的信息。 * **额外内容：** 设定并实现个人商业目标，以支持持续的沟通成长。 **学习收获：** * 掌握全球专业人士使用的商业沟通框架。 * 运用情商来影响、领导和建立信任。 * 运用 NLP 技巧消除限制性信念，清晰表达信息。 * 建立自信，应对冲突和领导困难对话。 * 展现领导力风范和权威。 * 提升倾听技能，改善客户、团队和利益相关者的关系。 * 制定会议、谈判和高风险沟通的计划。 **课程对象：** 旨在提升沟通和领导力的商业人士、管理者、团队领导者、销售人员、咨询顾问、客户经理、企业家、人力资源及客户服务人员、求职者，以及所有希望建立自信、处理冲突和提升商业沟通能力的人。 **课程特色：** 提供超过 3.5 小时的 HD 视频、13 份可下载的工作表、练习和模型，基于情商与 NLP 的真实商业沟通框架，并提供终身访问权和所有未来更新，以及结业证书。 **讲师：** Jason Hurley，国际企业培训师，拥有超过 18 年的跨国企业培训经验。 **重要性：** 本课程强调，技术技能可以开启机遇，而沟通能力则决定了职业发展的上限。领导力、自信、冲突解决和影响力都建立在压力下的有效沟通能力之上。通过本课程，学习者将获得世界一流的商业沟通技能，提升领导力，建立更牢固的关系，并推动职业成功。
Master Business Communication, Emotional Intelligence, NLP, Leadership, Conflict Management, Influence & ConfidenceIn today's fast-paced global business world, strong communication skills are no longer optional, they are essential for leadership, conflict resolution, influence, team management, and career success. This complete business communication course gives you a powerful, practical system to transform your communication and leadership presence using Emotional Intelligence (EQ), Neuro-Linguistic Programming (NLP), and advanced communication models.Whether you're leading teams, delivering presentations, negotiating with clients, or navigating difficult conversations, your ability to communicate with clarity, confidence, and influence determines your professional success.Course Overview:This course follows a step-by-step, easy-to-follow structure that combines theory with real-world business communication techniques, including:Section 1: Communication FoundationsUnderstand the full business communication processIdentify barriers to communication and how to overcome themVisualize how we send and receive messages with the Communication Pie modelSection 2: Principles of CongruenceAlign verbal, non-verbal, and emotional messaging for clarityMaster vocal tone, emphasis, and behavioral principlesUse improvisation techniques to strengthen communication flexibilitySection 3: The Role of Emotional Intelligence (EQ)Understand why Emotional Intelligence is critical to business successManage emotional triggers that affect communication outcomesExplore multiple intelligence models to broaden communication skillsSection 4: Logical & Influential ConversationsBalance emotional and rational communication with Heart vs Head thinkingHandle objections with confidence using logical communication frameworksSection 5: Managing the InteractionManage emotional responses with Amygdala Hijack controlImprove focus, time perspective, and self-management in high-pressure situationsSection 6: Communication Awareness ModelUse the Business Communication Awareness framework to analyze interactionsApply surgical-level analysis for high-stakes communicationPlan communication strategically using mind mapping techniquesSection 7: Listening Behavior in BusinessAssess your listening behavior and identify areas for improvementDirect conversations effectively while improving active listening skillsSection 8: The 5 C's of Business CommunicationDeliver messages that are Clear, Concise, Complete, Correct, and ConsiderateApply the 5 C's model to every professional interactionSection 9: Bonus ContentLearn how to set and achieve personal business goals to support ongoing communication growthBy the End of This Course, You Will:Master business communication frameworks used by global professionalsApply Emotional Intelligence to influence, lead, and build trustUse NLP techniques to eliminate limiting beliefs and clarify messagingBuild confidence to handle conflict and lead difficult conversationsPresent yourself with leadership presence and authorityDevelop listening skills to improve client, team, and stakeholder relationshipsCreate communication plans for meetings, negotiations, and high-stakes discussionsWho This Course Is For:Business professionals seeking to improve communication and leadership skillsManagers, leaders, and team supervisors who need stronger leadership presenceSales professionals, consultants, and client managers seeking greater influenceEntrepreneurs managing teams, clients, and partnershipsHR, customer service, and support professionals handling sensitive conversationsJob seekers preparing for interviews and career advancementAnyone committed to building confidence, handling conflict, and improving business communicationWhat You Get with This Course:3.5+ hours of HD video training13+ downloadable worksheets, exercises, and modelsReal-world business communication frameworks based on EQ & NLPLifetime access with all future updates includedMobile, desktop, and TV accessCertificate of CompletionThis course is taught by Jason Hurley, an international corporate trainer with over 18 years of experience delivering corporate training worldwide for organizations such as Shell, Cisco, Heraeus, Marriott, Chanel, L'Oréal, Bayer, Tencent, and many others.Why Business Communication, Leadership, Confidence & Influence Matter:Your technical skills may open doors, but your communication skills determine how far you rise. Leadership, confidence, conflict resolution, and influence are all built on your ability to communicate effectively under pressure. In this course, you'll develop world-class business communication skills that will elevate your leadership presence, build stronger relationships, and drive your professional success.Enroll today and begin your journey toward powerful business communication, leadership confidence, and long-term career growth.
