|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/business-communication-skills-a/
课程评论：没有评论
**课程名称：** 商务沟通技巧 (Business Communication Skills) **课程概述：** 本课程强调在商业环境中有效沟通的重要性。无论是在谈判中达成目标，还是在公司内部与员工建立良好关系以提高士气和效率，有效的沟通都至关重要。商务沟通是企业内外信息共享的过程，旨在通过员工与管理层的互动，实现组织目标，与公司核心价值观保持一致。其主要目的是改进组织实践、打破部门壁垒、保持员工知情并减少错误。与日常沟通不同，商务沟通始终以目标为导向。尽管沟通是日常生活中不可或缺的一部分，误解时有发生。本在线课程将帮助学习者理解不同的沟通方法，并充分利用它们。 **课程内容：** * 什么是沟通？ * 理解沟通障碍 * 副语言沟通技巧 (Para-verbal communication skills) * 非语言沟通技巧 (Non-verbal communication skills) * 演讲技巧 (Speaking like a star) * 倾听技巧 * 提问技巧 * 欣赏式探询 (Appreciative enquiry) * 掌握对话艺术 **目标学员：** 本课程适合所有希望提升与同事和上级沟通能力的人士；近期加入职场的初级会计师和行政助理；希望改善客户服务并建立长期客户关系的组织和个人；需要掌握有效演示技巧的商务专业人士；以及希望在Microsoft Excel和Word使用方面获得效率提升的从业者。
BUSINESS COMMUNICATION SKILLSIt is crucial to communicate effectively in negotiations to ensure you achieve your goals. Communication is also important within the business. Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency.Business communications the process of sharing information between employees within and outside a company. Effective business communication is how employees and management interact among each other to reach organizational goals and be more aligned with the core company values. Its main purpose is to improve organizational practices, eliminate silos, keep employees informed and reduce errors. Effective business communication is essential for success and growth of every organization. Unlike everyday communications, business communication is always goal oriented.We communicate with people for the better part of everyday and should have mastered it by now. Yet, everyday miscommunications occur between people. This comprehensive online course will help delegates understand the different methods of communication and how to make the most of them.Course Content:What is communication?Understanding communication barriersPara-verbal communication skillsNon-verbal communication skillsSpeaking like a starListening skillsAsking good questionsAppreciative enquiryMastering the art of conversationWho will this package benefit?Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.Business professionals that require the skills to make successful presentations will also benefit from this self-study package as well as practitioners who may benefit from learning shortcuts that will enable them to use Microsoft Excel and Word more effectively and efficiently.
