|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/business-communication-etiquette/
课程评论：没有评论
### 商业沟通礼仪：邮件、电话与短信 课程总结 本课程旨在教授学员在职场中运用恰当的沟通礼仪，重点关注邮件、电话和短信这三种常见的商务沟通方式。 **核心内容：** * **及时响应的重要性：** 强调及时回复工作邮件、电话留言和短信是良好职业素养的表现，能避免引起同事和商业伙伴的不满。 * **商务邮件礼仪：** * 学习如何有效利用自动回复功能。 * 掌握邮件签收确认和跟进未回复邮件的技巧。 * 评估并优化个人邮件沟通，确保信息清晰，避免误解。 * 区分商务邮件与私人邮件的书写风格，尤其是在与雇主、教授或陌生人沟通时，需遵循专业规范。 * **商务短信礼仪：** * 探讨商务短信中应说与不应说的话。 * 学习如何通过短信有效地传达工作事项，例如付款请求，以及如何恰当地表达紧急程度。 * **商务电话礼仪：** * 学习专业电话问候语。 * 掌握如何有效地留言和设置“离开”留言。 * 学习重要的电话行为准则。 **课程价值：** * **建立专业形象：** 学习并实践职业沟通礼仪，有助于在商务环境中建立并维持积极的职业形象。 * **提升沟通效率：** 掌握有效的沟通技巧，能确保信息传递的准确性和效率，减少沟通障碍。 * **获得竞争优势：** 良好的职业礼仪能为个人在竞争激烈的职场中带来优势。 * **促进顺畅工作：** 恰当的职业礼仪能够创造更舒适的工作环境，使合作更加顺畅。 本课程将帮助学员提升沟通能力，自信地应对各种职场沟通场景。
In this course you will learn proper business communication etiquettes through three common business communication methods: Email, Phone & TextResponding to workplace communications in a timely way is part of good business etiquette. Nothing frustrates coworkers and business associates more than unanswered emails, non responses to phone messages or inappropriate responses to work emails and texts.This course goes over tips and techniques to respond courteously and professionally to work emails, texts and phone calls to show that you know how to communicate effectively. We'll start the course off with email etiquette and explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way.E-mail is a form of communication that most of us are familiar with, but writing a professional e-mail should be approached much differently than writing an e-mail to a friend or family member. When using e-mail for communication with businesses, potential employers, professors, or people that you have never met before, take these tips into account:Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and how to make action items communicate the right level of urgency.Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.Professional etiquette is an unwritten code of conduct pertaining to the formal and informal interactions among all members of a business setting. When proper professional etiquette is displayed, all involved are able to feel more comfortable, and things tend to flow more smoothly. Professional etiquette plays a monumental role in making a lasting positive first impression. In professional situations, displaying proper etiquette can give you a competitive edge over others who may not be using proper etiquette.
