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所在平台: Udemy |
课程主页: https://www.udemy.com/course/build-award-winning-customer-service/
课程评论：没有评论
**课程名称：** 物流、供应链与客户服务基础 **课程概述：** 本课程分为三个部分，全面讲解物流、供应链和客户服务。 **第一部分：物流** * **核心内容：** 学习物流和供应链管理的基本概念，理解物流运作机制，以及在这个领域取得成功所需的关键技能。 * **重要性：** 强调物流在现代商业中的重要性，指出任何涉及货物运输的企业都离不开物流，成功的物流能提供竞争优势。 * **涵盖主题：** 物流运作、产品分销、运输管理、供应链、库存控制等。 **第二部分：供应链** * **核心内容：** 学习供应链管理基础，包括采购库存、建立供应商关系、产品制造与设计考量，以及分销和交付的物流安排。 * **职业聚焦：** 介绍供应链经理的角色及其职责。 **第三部分：客户服务（奖励课程）** * **核心内容：** 学习客户服务的根本要素，探讨如何在任何类型的组织中应用这些原则，以及如何将企业的客户服务提升至最高水平。 * **实践技巧：** 学习提供卓越客户服务的经实践证有效的方法，包括如何与客户建立更牢固的关系，以及如何有效维护客户群体并赢得重复业务。
Welcome to this 3 part course where we cover Logistics, Supply Chain and Customer Service. First, we'll start with Logistics where you'll learn the fundamental concepts of logistics and supply chain management. You'll learn how logistics work and the critical skills needed to be successful in this exciting field. Logistics is one of the most important function in business today. Any business that ships items can not succeed without logistics. Successful logistics provide a competitive edge against other organizations.We'll explore topics such as how logistics work, product distribution, transportation management, supply chain, inventory control, and much more.In part 2 of the course we'll cover Supply Chain, where you'll learn the fundamentals of supply chain. We'll go over what is involved in purchasing inventory and setting up supplier relationships, what you need to consider when deciding how to manufacture and design your product, and, lastly, how to address the logistics of distribution and delivery. We'll also get into the world of the supply chain manager The bonus 3rd course covers customer service. You'll learn about fundamental elements of customer service and explains how they can be applied in any organization and how a business can develop its customer service program to the highest level. You will learn proven techniques for delivering outstanding customer service. We'll cover how to create a stronger relationship with customers, such as practical ways you can hold on to your valuable customer base and win repeat business.
