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所在平台: Udemy |
课程主页: https://www.udemy.com/course/build-a-contact-center-using-amazon-connect/
课程评论：没有评论
课程名称：亚马逊连接：启动你的云基础呼叫中心 课程概述：你准备好掌控自己的云基础呼叫中心了吗？这门课程专为你量身定制！我将通过简单几步引导你建立一个功能强大的小型企业呼叫中心。该系统能够同时处理数百或数千个电话和座席，帮助你深入了解现代呼叫中心的内部运作。如果遇到困难别担心，我会提供一些专家技巧来帮助你。亚马逊连接提供用户友好的图形界面，让你在几分钟内设置该解决方案。在课程中，你将学习到诸如：获取免费电话号码或直接拨入电话号码（DID）、设置互动语音应答（IVR）菜单、建立营业时间、根据IVR菜单选择路由电话、从IVR菜单转接电话到内部和外部等，甚至还有为来电者提供等待音乐等更多内容。此课程的主要目标是让你全面了解系统的操作。课程结束时，你不仅会掌握满足自己需求的知识，还会获得新的宝贵技能。如果你发现本课程没有益处或未达到你的期望，欢迎申请退款。我也欢迎你提出任何问题或反馈。今天就迈出一步，提升你的呼叫中心水平吧！
Are you ready to take control of your own cloud-based contact center? Look no further, because this course is tailored just for YOU! In a few simple steps, I will guide you through the process of setting up a high-functioning call center for your small business. With the ability to handle hundreds or even thousands of calls and agents simultaneously, you'll become well-versed in the inner workings of these modern marvels known as Contact Centers. And if you ever hit a roadblock, don't worry - I've got some expert tips and tricks up my sleeve to help you out. Amazon Connect offers a user-friendly graphical interface that allows you to set up the solution in just minutes. Throughout this course, you will learn valuable skills such as:Acquiring a toll-free number or a direct inward dial (DID) telephone numberSetting up an Interactive Voice Response (IVR) menuEstablishing hours of operationRouting calls based on IVR menu selectionsTransferring calls to internal and external parties from the IVR menuImplementing music on hold for callersAnd much more.The main objective of this course is to equip you with a comprehensive understanding of the system's operations. By the end, not only will you have the necessary knowledge to meet your needs, but you'll also have gained valuable new skills. If for any reason you don't find this course beneficial or if it doesn't meet your expectations, feel free to request a refund. I also welcome any questions or feedback you may have. Take the leap and elevate your contact center game today!
