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所在平台: Udemy |
课程主页: https://www.udemy.com/course/brilliant-customer-service-lecturio/
课程评论：没有评论
**课程名称：** Brilliant Customer Service: How to Impress your Customers! (卓越的客户服务：如何令客户印象深刻！) **课程概述：** 本课程旨在帮助您提升人际交往能力，从而在竞争中脱颖而出。我们将深入探讨高质量客户服务的各种模式，学习提升技能的策略，以及客户服务代表（CSRs）可以轻松掌握并立即应用的技巧。此外，您还将学会如何专业地处理客户投诉。课程将介绍客户关系管理（CRM）的益处，并展示如何利用CRM来提升您的服务标准。 **课程核心内容包括：** * 与客户的面对面交流 * 最有效地利用电话、电子邮件和CRM进行沟通 * 如何应对困难或愤怒的客户 * 赋能一线员工，使其真正享受客户服务体验 **目标学员：** * 需要就客户服务水平做出战略决策的人员 * 客户服务一线人员 * 客户关系经理 * 所有参与关系发展和客户获取的人员 **讲师介绍：** Mr. Hunt 具有“鼓舞人心”的教学风格，致力于为学员带来积极的改变。他拥有丰富的跨组织层级（从入职培训、一线管理到董事会级别）的成功工作经验，并能根据场合进行恰当的讨论。Mr. Hunt 是 UK Seminars 的董事总经理和首席培训师，其工作在欧洲、美国、中东和印度等多个国家广为人知。他的学员评价极高，平均达到10分制中的9.0分。
The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner. You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service. The most important elements of the course include: Face-to-face contact with your customersThe most effective use of telephone, email and CRM in the communication processHow to deal with difficult or angry customersLiberating your front line people so that they can truly enjoy the customer experience The course is designed for the following groups of people: Those who need to make strategic decisions about how their customer service levels need to be adjustedThose in the front line of customer serviceCustomer service relationship managersEveryone involved in relationship development and client acquisition Mr. Hunt's style is often described as ‘inspirational'. His goal is to always create positive change in people with whom he works. He has significant experience in successfully operating at all organizational levels-from the induction phase, through first line management, and right up to board level. Additionally, he is able to strike the appropriate level of debate on every occasion. Mr. Hunt is the MD and principal facilitator of UK Seminars. His work is well known in many countries, e. g., in Europe, in the USA, in the Middle East, and in India. His delegate evaluations are excellent, averaging 9.0 on a 10 point scale.
