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This programme is from 'The Brilliant Suite' - three vitally important skillsets for intending and experienced managers.A UK company recently took 110 units of this course to roll out to everyone! Look no further - this is the best there is! Brilliantly successful on other platforms, where evaluations consistently average 9.0 on a 10-point scale! This course is perfect for individual study, and it's even more valuable when you roll it out to your teams. Our target? To give ALL your customer interactions a COMPLETE TRANSFORMATION!Twenty-five years of managerial experience - forged into powerful tools for you to use today! This course has been taught LIVE in over twenty countries and to thousands of delegates.This program, Brilliant Customer Service will become an expression of your talent. Fully engaged front-line people increase sales, increase customer retention, and reduce complaints. What's not to like? Oh - and they enjoy coming to work too!Your Credibility defines your professionalism. When you are seen as credible, your colleagues and your customers will believe in you, but without professional credibility, nobody can believe in you. Work with me to implement the vital skills that will enhance your professionalism. I'll offer you well-researched strategies, tactics and tips - all based on real-world experience. I'll introduce you to powerful, assertive ways of dealing with people - techniques that will make your colleagues notice you. They'll see you taking better decisions and making more informed choices. This webinar will also boost your self-confidence and well-being as you notice those around you, your managers, but most importantly, your customers, learning to trust in your credibility - and you'll enjoy the experience too! And please remember this: credibility is the single most important quality that your managers - and your customers - need to see (ref: The Leadership Challenge - Kouzes and Posner). This course is focused on enabling you to acquire, develop and implement professional customer service skills. Our confident front-line strategies also work for your senior management too! We analyze your organization's approach to customer service. We then offer strategies and tactics to reset your customer relationships, preparing you for the new demands of the future. Brilliant Customer Service will bring you a huge competitive advantage - that's why we must get it right, this time and every time!Although I'm new to Udemy, in over 20 years of working as a presenter and facilitator, I've personally delivered well over TWO THOUSAND LIVE seminars, facilitations, conferences and training courses in over 20 countries. I've also taught in university at postgraduate level. Please check out my real-world business experience when you scroll down to my profile.Of course, 'if it ain't broke, don't fix it' may well apply to you - yours may be a perfect setup. However, for many of us, that belief might well be a refusal to face reality, and when we do notice that the world is passing us by, we realize we must improve the quality of our customer service simply in order to survive. It's then that the value of exploring some exciting alternative strategies and tactics becomes apparent. Using ideas gained from this course, you can immediately differentiate yourselves from your competition by resetting your customer relationships. You will be working on your transactional behavior, raising your standards to meet the new demands of the future. And you will be doing this at little or no cost! Then, with your focus on the quality of service that your customers receive, you create a 'virtuous circle', becoming their first choice for repeat business!We know that Brilliant Customer Service will bring you a huge competitive advantage, so we must get it right - this time and every time!Set new goals to exceed your customers' expectations - and make that your new customer-focused behavior becomes a reflection of your high standardsSee how the 'Total Product Concept' (TPC) will help to strategize your goal setting - see what your customers are really looking for - and rework your customer approach to provide itSee how one company empowers all its front-line people to take ANY necessary decisions immediately! Could you implement this as a customer service strategy? Look at what's really happening in your market sector - become familiar with 'Benchmarking' and 'Position Mapping' so you can accurately compare your performance against the competitionDoes your Face-to-Face, Telephone and Email practice encourage or discourage your customers? We can and must do better. Improve your 'meet and greet', your listening skills and your understanding of Tone and Body Language'It's in the Email Detail': improve your customers' perception of you by introducing email protocols that enhance your credibility and present a consistent corporate imageDealing with angry behaviors is often a serious challenge. Learn how to handle these behaviors professionally using simple psychological techniques that anyone can learnDo you receive many Customer complaints? Introduce our six-step complaints resolution technique to your organization - yes SIX steps - and then roll it out as your policy to everyone!They say that feedback is the 'Breakfast of Champions'. Use it - ask for feedback and respond positively to itDevelop your own CRM (customer relationship management) system. Make it possible for your front-line personnel to monitor each of their customer relationships. To assist you, we recommend some 'off-the-shelf' systems - and some of them are free!A variety of Quiz questions keeps you on track and reinforces the main concepts of the course.Each of our carefully designed assignments will assist you in defining and then developing your own customer service objectives

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