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所在平台: Udemy |
课程主页: https://www.udemy.com/course/bpmapping/
课程评论：没有评论
**Coursera 课程总结：商业流程映射/建模 - 完整课程！** 本课程是为绝对的初学者设计的，无需任何先备知识，旨在全面教授商业流程映射（也称为流程图、流程模型等）的理论与实践。 **课程核心内容：** * **流程映射的目的与重要性：** 了解流程映射作为一种规划和管理工具，如何可视化地描述工作流程，识别流程中的参与者和关键环节，并揭示潜在的改进领域。 * **流程映射的构成：** 深入理解流程、子流程和活动等基本组成部分，以及不同类型的流程图（重点讲解泳道图）。 * **创建流程图：** 学习绘制流程图的工具和技术，包括如何构建“现状”（As-is）和“目标”（To-be）流程模型。 * **关键工具：** 掌握RACI矩阵等实用工具，用于明确流程中各方角色的职责。 * **案例分析：** 通过真实的案例研究，学习如何分析和改进商业流程。 * **附加内容：** 课程还包含项目画布（Project Canvas）等额外的学习资源。 **学习目标：** 通过本课程的学习，学员将能够： * 清晰地理解流程映射的定义、目的和应用。 * 熟练掌握绘制各种流程图的方法和技巧。 * 能够运用流程改进和分析工具。 * 有效展示和沟通流程分析结果，以达到“完美”呈现。 **学习方式：** 本课程结合了理论讲解和实践操作，提供丰富的示例和详细的步骤指导，帮助学员掌握将流程可视化并进行优化的能力。课程也鼓励学员下载相关的学习资源，以巩固所学内容。 总而言之，本课程为希望提升业务流程理解和管理能力的个人提供了一个系统、易懂的学习路径。
Welcome everyone, let's check out the curriculum of this course before we start:Purpose of process mappingWhat is process mapping?Understanding process mappingWhy process mapping is important?Process levels, BPM vs Process mappingDocumentationComponents of process mappingProcess, sub-process and activitiesTypes of charts (Focus on swim lane)Create a flow chart - tools and techniquesRACI MatrixAs-is and To-be ModelsReal-case exampleAnalyzing processes using techniquesProject Canvas (bonus)Summary - end of the courseWhat is process mapping?"A process map is a planning and management tool that visually describes the flow of work. Using process mapping software, process maps show a series of events that produce an end result. A process map is also called a flowchart, process flowchart, process chart, functional process chart, functional flowchart, process model, workflow diagram, business flow diagram or process flow diagram." (Lucid Chart)Why do i need it?"It shows who and what is involved in a process and can be used in any business or organization and can reveal areas where a process should be improved." (Lucid Chart) Which i totally agree with the definition, very clear and straightforward.You would need process mapping (And process management basics) to understand how should you design the activities and process completely, perfectly and with all details needed from stakeholders.They might be able to know how processes are working, but it would be much better to see it visualized and prepared in a perfect way to impress others with the results of your process / model analysis link to this process map that you just created.I will only listen or will i practice?This course will include both Theoretical part of the process mapping and Practical part, which includes examples and explanation how to design process map in the best/correct shape.Resources?Don't forget to download the resources attachedLevel required?This course is designed for absolute beginners, and no need for any pre-knowledge in this field.Enjoy learning
