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所在平台: Udemy |
课程主页: https://www.udemy.com/course/better-it-service-management-using-devops-in-itsm/
课程评论：没有评论
**课程名称：** DevOps与传统ITSM在IT服务管理中的应用 **课程摘要：** 本课程旨在帮助学员深入理解并实践DevOps与传统ITSM（IT服务管理）在现代IT服务和产品交付中的作用。随着商业环境的快速变化，DevOps模式日益成为客户交付IT服务/产品的关键。 **课程内容亮点：** * **模型对比与融合：** 学习DevOps和传统ITSM各自的优势与挑战，以及如何有效地将两者相结合，优化ITSM生命周期模型，为客户创造最大价值。 * **DevOps与ITSM的最新发展：** 课程紧跟ITSM和DevOps的最新进展，重点介绍DevOps如何融入ITSM ISO 20000标准。 * **Scrum for Operations (ScrumOps) 介绍：** 讲解ScrumOps如何帮助IT运维团队转向敏捷协作，为迈向DevOps团队和文化奠定基础。 * **实践性学习：** 通过完成三项个人作业并与讲师讨论，学员将提升技能。课程强调理论联系实际，鼓励学员在论坛中分享经验，共同学习。 * **技能提升：** 学员将学会如何结合线性（传统）和敏捷（DevOps）方法，以提升服务质量、团队生产力以及工作积极性。 **目标：** 提升学员的ITSM和团队协作能力与竞争力，学习如何在快速变化的IT环境中，通过融合DevOps与ITSM的理念和实践，实现卓越的IT服务管理。 **讲师承诺：** 讲师乐于与学员积极讨论，分享ITSM和DevOps领域的最新方法和见解。
Fast changes in a business environment lead to creating a DevOps model of IT service/product delivery to a customer in addition to a traditional ITSM model.At our course students learn advantages and challenges of both models, and learn how to implement both traditional ITSM approaches and DevOps in ITSM lifecycle model and deliver value to their customers in the best possible manner.The course is continuously developing along with ITSM and DevOps improvement. Now - as DevOps became a part of ITSM ISO 20000 standard, the trainer gives introduction to Scrum for Operations approach. ScrumOps helps in shifting IT operational teams to Agile principles of rhythmic teamwork, and supports moving to DevOps teams and culture.During the course students improve their skills by preparing three individual assignments and discussing them with the trainer. You learn how you can combine linear and Agile DevOps based approaches to deliver better service and increase team productivity and enthusiasm.Follow our course and its discussions to improve your ITSM and team skills and competencies! The best learning option is having practice and discuss lessons learnt. At our forum you are welcome to share your experience and learn from others.As your trainer I am always open for discussions and sharing new approaches in ITSM and DevOps.
