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所在平台: Udemy |
课程主页: https://www.udemy.com/course/bcs-practitioner-certificate-in-business-analysis-practice/
课程评论：没有评论
**BCS业务分析实践从业者证书备考课程总结** 本课程旨在帮助学员成功通过BCS业务分析实践从业者资格考试。课程内容全面，涵盖了业务分析的各个关键环节，并侧重于培养学员在项目前期阶段的能力，确保分析工作与企业目标和战略保持一致。 **课程大纲：** * **战略背景下的业务分析 (20%)**: 重点关注组织愿景、使命的重要性，以及运用VMOST、资源审计、波特五力、PESTLE等工具进行内外部环境分析。学员将学习SWOT分析、平衡计分卡、关键成功因素（CSFs）和关键绩效指标（KPIs）等绩效衡量工具。 * **分析与管理利益相关者 (20%)**: 深入探讨利益相关者沟通技巧，包括识别、挑战、告知和协商。课程将教授使用利益相关者轮等工具进行分类，通过CATWOE分析视角，并利用权力/利益方格图进行利益相关者映射及RACI矩阵等管理策略。 * **分析现状 (15%)**: 介绍多种业务情况研究方法，如背景研究、访谈、研讨会、观察和文档分析。学员将评估不同调查技术的优劣，并学习使用客户旅程图、用户画像、思维导图等工具展示研究成果。 * **确立目标状态 (15%)**: 教授业务活动模型（BAM）的构建与应用，以及达成一致性BAM的需求。课程将解释业务事件，并指导学员利用POPIT™框架和差距分析构建目标运营模型（TOM）。 * **设计与定义解决方案 (15%)**: 遵循设计思维的五个阶段（共情、定义、构思、原型、评估），并结合双钻模型中的发散与聚合思维。学员将进行差距分析以识别当前与目标状态的差异，并评估解决方案的业务、技术和财务可行性。 * **开发业务案例 (15%)**: 涵盖业务案例的目的和内容，包括引言、管理层摘要、现状描述、备选方案、影响评估、风险评估及建议。学员将学习识别和量化成本收益，进行风险分析，并掌握投资回收期、现金流折现（DCF）、净现值（NPV）等财务评估技术，理解业务案例与业务变革生命周期的关联。 **考试信息：** * **形式**: 40道选择题和多选题。 * **时长**: 60分钟。 * **通过分数**: 26/40（65%）。 **推荐阅读：** 课程推荐了多本业务分析领域的权威著作，涵盖了业务分析导论、常用技术以及敏捷业务分析等方面，帮助学员更深入地理解和掌握课程内容。
Purpose: The BCS Practitioner Certificate in Business Analysis Practice Test course is meticulously crafted to prepare candidates for the BCS Practitioner Certificate in Business Analysis Practice exam. This course focuses on developing skills required for pre-project work, ensuring alignment with business objectives and strategic business analysisSyllabus ContentStrategic Context for Business Analysis (20%)Purpose and importance of an organization's vision and mission.Techniques for analyzing internal (VMOST, resource audit) and external environments (Porter's Five Forces, PESTLE).Preparing a SWOT analysis and measuring performance using tools like the balanced scorecard, CSFs, and KPIs.Analysing and Managing Stakeholders (20%)Activities for engaging stakeholders: identifying, challenging, informing, and negotiating with stakeholders.Identifying stakeholder categories using the stakeholder wheel and analyzing perspectives using CATWOE.Mapping stakeholders on the power/interest grid and choosing appropriate management strategies (RACI charts).Analysing the Current State (15%)Methods for researching the business situation: background research, interviews, workshops, observation, and document analysis.Identifying advantages and disadvantages of investigation techniques and using tools like customer journey maps, empathy maps, and mind maps to represent findings.Establishing the Target State (15%)Constructing and using Business Activity Models (BAM) and understanding the need for a consensus BAM.Explaining business events (internal, external, time-based) and creating target operating models (TOM) using the POPIT™ framework and gap analysis.Designing and Defining the Solution (15%)Stages of Design Thinking: empathize, define, ideate, prototype, evaluate, and create.Using divergent and convergent thinking (Double Diamond model) and performing gap analysis to identify differences between current and target states.Evaluating feasibility (business, technical, financial) of proposed solutions.Developing a Business Case (15%)Purpose and contents of a business case: introduction, management summary, description of the current state, options considered, impact assessment, risk assessment, and recommendations.Identifying tangible and intangible costs and benefits, analyzing risks, and understanding financial appraisal techniques (payback, discounted cash flow, net present value).Relating the business case to the business change lifecycle.Examination FormatType: 40 multiple choice and multiple response questions.Duration: 60 minutes.Pass Mark: 26 out of 40 (65%).Recommended ReadingBusiness Analysis (4th Edition) by Debra Paul and James Cadle.Business Analysis Techniques: 99 Essential Tools for Success by James Cadle, Debra Paul, and Paul Turner.Agile and Business Analysis by Lynda Girvan and Debra Paul.Business Analysis Techniques: 123 Essential Tools for Success by James Cadle, Debra Paul, Jonathan Hunsley, Adrian Reed, David Beckham, Paul Turner.
